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Create a telephone greeting for your craft business using an AI voice in just a few seconds
What your telephone reception service covers
4 scenarios for dealing with telephone enquiries specific to the craftsman
A tradesperson works alone or with a small team, often on site. It is not always possible to answer the phone. These four situations call for a clear and professional manner when answering the phone.
The tradesperson is out on a job or on site
You cannot answer the phone whilst carrying out an installation or whilst on a roof. Your telephone answering service must clearly state that you are out on a job, specify when you will call back, and suggest that customers send a text message or email for quote requests.
A customer has an emergency at home
Water leaks, heating breakdowns, electrical faults: a member of the public facing an emergency needs a quick response. Your telephone helpline should make it clear whether you offer emergency call-outs and how to contact you.
A customer is looking for a quote for some work
A member of the public comparing tradespeople for a job may ring several times. Your telephone receptionist should tell them how to submit a request for a quote and how long it will take for you to reply.
Construction industry holidays or seasonal closures
Collective holidays in the construction industry are unique to the sector. Your telephone answering service should state the dates when work resumes and, in the event of an emergency, provide the contact details of a fellow tradesperson or an emergency service.
Briefing, registration, delivery, installation. Several days’ wait and a charge for each change.
You can create the audio file in a matter of seconds. Your installer receives it straight away.
Set up your company’s telephone greeting craftsman
With Voconix, you can go from a blank page to a professional audio file in just a few clicks, without a studio or a technician.
Write your text
Free-form text or pre-written template for tradespeople. Services, quotes, emergencies, availability, and construction industry holidays.
Choose your voice
Out of 5 languages, testable AI voices on your text and available human voices.
Add some music
Over 10,000 tracks. Automatic mixing.
Instant download
File compatible with all systems. Ready to be sent.
Step 5/6: Choose music from over 10,000 tracks
Audio files ready to be submitted on your switchboard
The files generated by Voconix are compatible with all the telephone systems used by tradespeople, without the need for any conversion.
Audio formats
MP3, WAV, G.711a, G.711u, G.722, G.729. Compatible with all IP-PBXs, landline telephones and telephone switchboards. Standardised sound level.
Direct delivery
Enter your installer’s contact details in Voconix so that he can receive the file, ready to be uploaded to your switchboard. Find out more
Saved pronunciations
Your name or your company’s name is stored once in Voconix and reused in all your future messages with the same pronunciation.
A tradesperson working alone on a building site cannot always respond
A tradesperson often works alone or with a small team on job sites where they cannot always answer the phone: with their hands in pipes, on scaffolding, or in the middle of an electrical installation. A missed call could mean a lost quote, a customer who was unable to report an emergency, or a business partner who needs a quick response.
Your telephone answering service makes up for this inevitable unavailability. It reassures customers, tells them how to contact you by other means, and projects a professional image that sets you apart from tradespeople who have no message or a generic answering service. With Voconix, you can create this message in a matter of seconds.
The specific features of telephone reception services for tradespeople
Emergency response management
Plumbers, electricians, locksmiths, heating engineers: some trades receive emergency calls outside normal working hours. If you offer an emergency call-out service, your telephone helpline should make this clear and provide the number or channel to use in such cases. If you do not offer this service, please direct customers to the relevant services so as not to leave them in the lurch.
Requesting a quote and customer qualification
A tradesperson wastes a lot of time calling back customers who simply wanted a rough quote or whose enquiry falls outside the scope of their business. Your telephone reception team can ask customers to clarify their enquiry via text message or email, which allows you to prepare a targeted follow-up and avoid making unnecessary journeys.
Collective leave and seasonal closure
The construction and public works sectors are subject to collective holiday periods set by sector-wide agreements. These periods must be clearly stated in your telephone greeting, along with the date of return to work. Some tradespeople also anticipate a busy period in spring and autumn, which means they need to adjust the lead times stated in their message.
Six telephone greeting scripts for tradespeople
Create the audio file for your bespoke telephone greeting in just a few seconds.
Your first message is completely free – no credit card required.
Practical advice
Best practice in customer reception a helpline for tradespeople
Six practical tips for a tradesman’s telephone reception service that ensures no customer is turned away and showcases your expertise.
Always provide an alternative contact method
Text messages, email, online forms: a customer who cannot reach you by phone must have an alternative. Otherwise, they will call the next tradesperson. Your telephone reception service must always offer this option and specify the response time.
Set a realistic timeframe for your follow-up
«I’ll call you back within 24 hours» is more honest than «as soon as possible». A specific timeframe reassures the customer and avoids repeated calls. During busy periods, say 48 hours rather than failing to call back on time.
Distinguish between urgent requests and requests for quotes
Your telephone reception service can clearly distinguish between the two scenarios: emergencies (a dedicated number or immediate text message) and quotes (an email with a description of the work). This distinction helps filter calls and allows you to prioritise genuine emergencies.
Make sure to mention construction industry holidays in your message
Collective holidays in the construction industry are announced in advance. Create your holiday message a few days before the break and revert to your standard message as soon as work resumes. With Voconix, this update takes a few seconds.
Please list your qualifications and certifications
RGE, QualiPac, Qualibat: if you are certified, make sure to mention this when answering the phone. These certifications reassure customers of your professionalism and can help them access financial support, which is a key selling point.
Tailor your message to your level of activity
During peak season, advise clients that response times may be longer. During the off-peak season, let them know you are available for large-scale projects. Your telephone manner should reflect your actual schedule to avoid making promises you cannot keep.
Telephone reception by sector
Every sector has its own constraints. Select your sector.
Enhance the voice communication on your craft activity
Handcrafted pre-hook
The first sound your customers hear before being put through. Set a serious and professional tone straight away that inspires confidence.
Project update or holidays
On site, on construction industry holiday, fully booked: update your telephone answering service straight away to let your clients know when you’re actually available.
Manage all your artisan messages
Standard reception, emergencies, construction industry leave, busy schedules: all your telephone communications centralised in Voconix.
Business Answering Machine
Even when closed, you can communicate (opening hours, contact points, etc.) without having to leave a message.
New trainee or partner
Create the new employee’s welcome message straight away, using the same voice and tone as your business.
Find your old messages
Previous holiday requests, past periods, previous deadlines: find and reuse all your messages from the Voconix history.
IVR for tradespeople
Direct your customers from the very first call: emergencies, requests for quotes, site progress updates, enquiries about your services.
Handcrafted voice mailbox
On site, during a call-out, or during training: ask your customers to provide their telephone number, address and details of the work required so that you can follow up effectively.
The 100%: a standalone solution for your business
Choose the voice, music and text, then create your bespoke telephone greeting straight away, without needing a studio.
The pricing
Free
€84 /year
(10,000 titles)
€180 /year
FAQ: Craftsman
Take a look at our FAQs and find the answers to your questions
Why is a professional telephone reception service important for a tradesperson?
Tradespeople often work on site and cannot always answer the phone. A professional telephone greeting that clearly states how you can be contacted and how soon you will call back helps prevent you from losing customers who are calling several tradespeople at the same time. It is often the first person to answer who lands the job.
How do you handle calls when you’re on site?
Your telephone answering service should state that you are currently out on a call, specify a realistic timeframe for a callback and offer an alternative channel (text message, email) for quote requests. With Voconix, this message updates within a few seconds.
How should emergencies be handled by a tradesperson’s telephone helpline?
If you offer emergency services, please provide a specific number or channel for such cases. If you do not provide emergency services, please refer the customer to the relevant local service. Never leave a customer in an emergency situation without a solution.
Is a special message required during the construction industry holidays?
Yes. Collective holidays in the construction sector must be announced in advance, stating the dates of closure and resumption. Please also set out the alternatives in the event of an emergency during this period. Draft this message a few days before you go away.
How should we categorise requests for quotes when answering the phone?
Encourage customers to send their enquiries by text message or email, specifying the nature of the work and their address. This enables you to prepare a tailored follow-up, assess the scope of the project before calling back, and avoid making unnecessary journeys for projects that fall outside your area of operation.
What sort of voice should a tradesperson use when answering the phone?
A direct, professional and approachable tone. It must convey competence and a willingness to help. Voconix offers testable AI voices directly on your text, with human voices available in 5 languages.
Can you mention your qualifications when answering the phone?
Yes, and it is strongly recommended. RGE, QualiPac, Qualibat: these certifications reassure customers of your professionalism and can influence their decision. They can also help them access financial assistance for their building work.
What kind of hold music should a tradesperson have?
Upbeat and dynamic music, without being too formal. It should reflect the image of a serious and responsive professional. The Voconix catalogue features over 10,000 tracks suitable for all types of tradespeople.
How do you set up a telephone answering service for a tradesperson using Voconix?
Write your text on voconix.fr, select a voice and some music, then generate the audio file with a single click. Download the file and send it to your telephone installer. The first message is completely free.
How much does it cost to set up a telephone answering service for a tradesperson?
The first message is completely free on voconix.fr, without a credit card. Packages tailored to tradespeople are available from €5 (excl. VAT) per month. See prices.
