Try it for free
Create your e-commerce website’s telephone welcome message using AI-generated voice in just a few seconds
What your telephone reception service covers
4 scenarios for dealing with telephone enquiries specific at the gym
Between existing members and prospective members, a gym receives a wide variety of enquiries. These four scenarios call for a clear telephone reception service that effectively guides each caller.
A member has asked for the timetable for group classes
Yoga, RPM, cross-training: class timetables often change depending on the season. Our reception staff should direct you to the up-to-date timetable, either online or via the app.
A request to suspend or cancel a subscription
Moving house, injury, dissatisfaction: these processes follow a specific procedure which the caller must be able to identify quickly without having to leave home.
The venue is open, but the reception is closed
Many gyms operate on an open-access basis using a membership card outside of staff-staffed opening hours. Making this distinction clear helps to avoid confusion for new members.
A prospective client wants an assessment or one-to-one coaching
Before signing up, some prospective clients want to meet a coach or have a fitness assessment. Promptly guiding them towards booking an appointment turns this initial contact into a membership.
Briefing, registration, delivery, installation. Several days’ wait and a charge for each change.
You can create the audio file in a matter of seconds. Your installer receives it straight away.
Set up your company’s telephone greeting gym
With Voconix, you can go from a blank page to a professional audio file in just a few clicks, without a studio or a technician.
Write your text
Original text or ready-made template for a gym. Opening hours, class timetable, membership plans.
Choose your voice
Choose from 5 languages, with AI voices you can test on your text and human voices available.
Add some music
Over 10,000 tracks. Automatic mixing.
Instant download
File compatible with all systems. Ready to be sent.
Step 5/6: Choose music from over 10,000 tracks
Audio files ready to be submitted on your switchboard
The files generated by Voconix are compatible with all gym telephone systems, without the need for any conversion.
Audio formats
MP3, WAV, G.711a, G.711u, G.722, G.729. Compatible with all IPBX systems and gym telephone systems. Standardised sound level.
Direct delivery
Enter your installer’s contact details in Voconix. Your file is sent automatically, without you having to do anything.
Saved pronunciations
Names of group classes, equipment brands: once entered in Voconix, the correct pronunciation is saved and reused in all your future messages.
A call can lead to a new subscription, or prevent a cancellation
A prospective customer who rings a gym is often still weighing up their options between several different chains. A prompt response over the phone, offering a tour or a trial session, can make all the difference. Conversely, a member who wants to put their membership on hold and can’t get hold of anyone is likely to leave feeling frustrated rather than coming back later.
A clear message that distinguishes enquiries from existing members from those of prospective members, and directs people to the right resources, helps to project a professional image for your gym. With Voconix, this message can be created in a matter of seconds.
The specific aspects of telephone reception at a gym
The distinction between cinema admission and on-site reception
Many rooms are accessible via access card outside of staff-staffed opening hours. A message clarifying this distinction helps to avoid confusion, particularly for new members who are not yet familiar with how the club operates.
Focus on the timetable
Group class timetables change regularly depending on the season. Rather than providing a detailed timetable that will quickly become out of date, please refer to the app or website for the latest information.
Handling requests for suspension or termination
These processes often follow a specific procedure (form, supporting documentation, deadline). Clearly setting out this procedure in the welcome message helps to avoid repeated calls and customer dissatisfaction.
Converting prospects into members
A prospect who calls to arrange a trial or an assessment is in the active decision-making phase. Guide them quickly towards booking an appointment, perhaps via an IVS which distinguishes between prospective customers and members right from the start of the call.
Practical advice
Best practice in customer reception using a mobile phone at the gym
Six practical tips for a telephone reception service that converts prospects and builds member loyalty.
Distinguish between access to the hall and reception at the venue
Please specify whether the gym remains accessible via access card even when reception is closed, to avoid any confusion amongst new members.
Direct them to the online timetable
Rather than listing class timetables, which change frequently, please refer users to the app or website for the latest information.
Please set out the procedure for suspension or termination in detail
Forms, supporting documents, processing times: clear communication prevents repeated calls and member dissatisfaction.
Respond quickly to enquiries from prospective customers
A call regarding a trial or assessment is an opportunity to sign up. Guide the caller straight towards booking an appointment.
Update the message to reflect the season
New term courses, reduced summer timetables, one-off closures: tailor your message to each period.
An energetic and inspiring voice
The tone of your telephone greeting can reflect the energy and motivation associated with playing sport.
Telephone reception by sector
Every sector has its own constraints. Select your sector.
Enhance the voice communication on your gym
Pre-workout at the gym
The first message heard before the call is connected. Set the tone for your club – energetic and inspiring – right from the start.
Update to the start-of-term timetable
New courses, summer timetables, summer closure: update your telephone greeting in a matter of seconds for each season.
Manage prospects and members separately
Create and coordinate messages for new prospects and your existing members from a single account.
Gym answering machine
Even when closed, your reception can provide information on opening hours, the schedule and alternative points of contact.
New coach or club manager
Create the new manager’s message straight away, without having to wait for a recording studio.
Find your old messages
Previous schedules, previous promotions, previous timetables: view the history of all your generated files.
IVS for gyms
Direct your callers from the very first call – whether it’s about membership, scheduling or suspending a subscription – without involving reception.
Club welcome voicemail
Outside of opening hours: ask callers to leave a message, specifying a clear time for you to call them back.
The 100% standalone unit for your club
Choose the voice, music and text, then create your own welcome message without having to rely on an external provider.
The pricing
Free
€84 /year
(10,000 titles)
€180 /year
FAQ: Gym
Why does a gym need a professional telephone reception service?
A call may come from a prospective customer at the decision-making stage or from a member who has an urgent query about their membership. A clear telephone greeting that quickly directs each caller improves conversion rates and member satisfaction.
Is it necessary to point out that the venue remains open even if the reception is closed?
Yes, this is essential information. Many gyms operate on an open-access basis using a membership card outside of staff-staffed opening hours. Making this clear helps to avoid confusion, especially for new members.
How should we handle requests for group class bookings made by telephone?
Rather than listing a timetable that changes frequently depending on the season, please refer to the mobile app or website for the most up-to-date information.
How should the procedure for suspending or cancelling a subscription be communicated?
Clearly set out the steps involved (form, supporting documents, processing time) in your message, or direct customers to the online customer portal to avoid repeated calls.
How do you convert a prospect who calls to arrange a trial or an assessment?
Direct them straight away to book an appointment with a coach, either by telephone or via the online booking link provided in the message.
What kind of voice should you choose for a gym’s telephone greeting?
A dynamic and inspiring voice that reflects the energy associated with sport. The tone can be more upbeat than in a regulated sector.
How can you tailor the message to suit the season?
Create a specific message using https://voconix.fr/ for each period: the start of term, summer timetables, and exceptional closures. It only takes a few seconds to update.
Can the IVR distinguish between prospects and members right from the start of the call?
Yes, a well-designed IVR system offers a choice right from the start to direct new prospects and existing members along different paths, thereby speeding up the process for both.
How do you set up a telephone answering service for a gym using Voconix?
Write your own text or use a ready-made template, choose a voice from 25 options, add music if required, then download the audio file, ready to send to your installer. All in under 2 minutes at https://voconix.fr/.
How much does it cost to set up a telephone reception service for a gym?
The first message is free, with no credit card required. Subsequent packages are tailored to the volume of messages you need to manage. See the prices at https://voconix.fr/#tarif.
