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Create a telephone greeting for your veterinary clinic using an AI voice in just a few seconds
What your telephone reception service covers
4 scenarios for dealing with telephone enquiries specific at the veterinary clinic
A pet owner who calls a veterinary clinic is often feeling stressed or in a state of emergency. These four situations call for a clear and reassuring response over the phone.
The animal is in a life-threatening emergency outside normal opening hours
An animal that is injured, poisoned or having breathing difficulties cannot wait until the morning. Your telephone helpline must immediately direct callers to the nearest out-of-hours veterinary clinic or provide your on-call number.
The vet is seeing patients or performing surgery
During a long operation or consultation, no one can answer the phone. The owner who is calling needs to know immediately what to do and who to speak to.
Monitoring a hospitalised animal
An owner whose pet is in hospital may ring several times a day. Your reception staff should direct them to the right person and let them know the best times to ring for updates.
Closure due to holidays or staff cover
Holidays, training, cover: your telephone answering service must state which clinic is looking after your patients whilst you are away, along with its full telephone number.
Briefing, registration, delivery, installation. Several days’ wait and a charge for each change.
You can create the audio file in a matter of seconds. Your installer receives it straight away.
Set up your company’s telephone greeting veterinarian
With Voconix, you can go from a blank page to a professional audio file in just a few clicks, without a studio or a technician.
Write your text
Original text or ready-made template for a veterinary clinic. Animal emergencies, opening hours, out-of-hours service, hospitalisation.
Add some music
Over 10,000 tracks: commercial or SACEM royalty-free. Automatic mixing.
Please pass this on to the installer
An MP3 or WAV file sent automatically to your telephone installer.
Step 5/6: Selecting music from a catalogue of 10,000 royalty-free tracks
Audio files ready to be submitted on your switchboard
The files generated by Voconix are compatible with all telephone systems used in veterinary clinics, without the need for any conversion.
Audio formats
MP3, WAV, G.711a, G.711u, G.722, G.729. Compatible with all IP-PBXs and telephone switchboards. Standardised audio level for each file.
Direct delivery
Enter your installer’s contact details in Voconix so that he automatically receives the file, ready to be uploaded to your switchboard. Find out more
Saved pronunciations
The name of your clinic or a veterinary medicine that is difficult to pronounce is stored once in Voconix and reused in all your future messages.
How pet owners feel when they ring your clinic
A pet owner who calls a veterinary practice is rarely at ease. They may be dealing with an injured or poisoned pet, or simply be concerned about a change in behaviour. In any case, the first few seconds of your telephone greeting immediately determine their level of trust in your practice.
A reassuring welcome message on the phone shows that emergencies are anticipated and that the team is competent. With Voconix, you can create this audio file in a matter of seconds and send it straight to your telephone installer.
The specific features of telephone reception in a veterinary clinic
Animal emergencies
Unlike pharmacies or doctors’ surgeries, there is no national veterinary emergency number in France. Your out-of-hours telephone service must provide your personal on-call number or the details of the nearest veterinary clinic on duty. This information must be updated whenever the on-call rota changes.
Monitoring hospitalised animals
Owners whose pets are in hospital may call several times a day to ask for an update. Your telephone helpline should specify the times during which they can call for an update, to avoid tying up staff outside these times.
Species diversity and ecosystem services
A veterinary clinic may treat dogs, cats, exotic pets and, in some cases, equines or farm animals. If your clinic has specific specialisms or services (surgery, dermatology, ophthalmology), a veterinary information service (VIS) can direct pet owners straight to the right person.
Six telephone greeting scripts for a veterinary clinic
Create the audio file for your veterinary practice’s telephone greeting in just a few seconds.
Your first message is completely free – no credit card required.
Practical advice
Best practice in customer reception veterinary helpline
Six practical tips for a veterinary telephone reception service that reassures pet owners and protects animals.
Always provide an animal emergency number
There is no national veterinary emergency number. Your out-of-hours telephone service must provide your on-call number or the details of the local on-call veterinary practice. With Voconix, this update takes a few seconds.
Please specify the visiting hours for hospitalised animals
Anxious owners often call several times a day. Stating in your telephone greeting the specific time slots set aside for check-ups reduces interruptions to the team and reassures owners that their pets are being looked after.
Adapt your tone to the emotional stress the homeowners are experiencing
A pet owner whose pet is ill is often in a state of emotional distress. Your voice should convey calm, competence and kindness. Avoid sounding too clinical or too detached.
List your areas of specialism or unique services
If your clinic offers surgery, dermatology or care for exotic pets, please mention this in your telephone greeting. This helps pet owners find the right person to speak to and highlights your expertise.
Update the message every time there is a change of shift
The list of on-call vets changes regularly. An owner who calls the number of a closed on-call clinic in an emergency could have serious consequences for their pet.
Please keep your message to 25 seconds
A pet owner in an emergency doesn’t have time to listen to a long message. State the name of the clinic, give the out-of-hours or emergency number, and then the opening hours. Put the essentials first.
Telephone reception by sector
Every sector has its own constraints and procedures. Select your sector.
Enhance the voice communication on your veterinary clinic
Veterinary pre-discharge
The first sound owners hear before being put through. Set a reassuring tone from the very first ring to allay any concerns.
Update to the on-call number
The list of on-call vets changes regularly. Please update your telephone answering service straight away with the correct number for the on-call vet.
Manage all your veterinary messages
Reception, animal emergencies, hospitalisation, leave: all your clinic’s communications centralised in Voconix.
Business Answering Machine
Even when closed, you can communicate (opening hours, contact points, etc.) without having to leave a message.
New vet or veterinary assistant
Create the new vet or veterinary assistant’s message straight away, using the same voice and tone as the rest of the clinic.
Find your old messages
Change of staff, new vet, revised opening hours: find and reuse all your old messages from the Voconix history.
IVR system for a veterinary clinic
Direct pet owners to the right department from their very first call: surgery, cat consultations, exotic pets, A&E, reception.
Veterinary voicemail
For surgery, extended consultations and training: please specify the follow-up appointment slots and the veterinary emergency number for serious cases.
The 100% stand-alone unit for your clinic
Choose the voice, music and text, then create your veterinary practice’s phone greeting straight away, without needing a recording studio.
The pricing
Free
€84 /year
(10,000 titles)
€180 /year
FAQ: Veterinarian
Take a look at our FAQs and find the answers to your questions
Why is the telephone reception service at a veterinary clinic so special?
A pet owner who calls a veterinary clinic is often in a state of stress or emotional distress. Their pet may be in danger. Your telephone greeting should immediately reassure them, provide the number for an out-of-hours veterinary emergency service and direct them to the appropriate resource depending on the situation.
Should a veterinary emergency number be included on the telephone greeting?
Yes, this is essential. There is no national veterinary emergency number in France. Your out-of-hours telephone service must provide your on-call number or the details of the on-call veterinary practice in your area. This information must be updated whenever the on-call rota changes.
How should we handle calls from owners of hospitalised pets?
In your telephone greeting, please specify the time slots set aside for updates: «For updates on your pet’s condition, our team is available between [time] and [time].» This reduces interruptions and reassures pet owners that their pet is being looked after.
How long should a veterinary clinic’s welcome message be?
25 seconds maximum. A pet owner in an emergency has no time to listen to a long message. The ideal order: name of the clinic, emergency veterinary number, opening hours, and how to book an appointment.
How should I announce that a veterinary clinic is closing for holidays?
Please specify the closure dates and the partner clinic providing continuity of care, along with its full telephone number. With Voconix, this message is generated in a matter of seconds and is updated just as quickly whenever there is a change.
What sort of voice should be used for a veterinary clinic’s telephone reception?
What sort of hold music should a veterinary clinic use?
Soothing, uplifting music: light classical, ambient piano, nature sounds. Avoid music that sounds too clinical or austere. The Voconix catalogue includes suitable playlists that are SACEM royalty-free.
Is an IVR system useful for a veterinary practice?
Oui, si votre clinique propose plusieurs services ou plusieurs praticiens. Un SVI peut orienter directement vers le service chirurgie, la consultation pour chats, le suivi des NAC ou le secrétariat pour les rendez-vous, sans mobiliser l’accueil. En savoir plus sur le SVI Voconix.
How do you set up a telephone answering service for a veterinary clinic using Voconix?
Write your text on voconix.fr, select a voice and some music, then generate the audio file with a single click. The file is automatically sent to your telephone installer. The first message is completely free.
How much does it cost to set up a telephone reception service for a veterinary clinic?
The first welcome message on the phone is completely free on voconix.fr, without a credit card. Packages tailored to veterinary clinics are available from €5 (excl. VAT) per month. See prices.
