Terms of subscription and use
of services
VOXELIS SAS - 122 Rue Croix de Seguey - 33000 BORDEAUX - FRANCE
RCS 682 015 888 BORDEAUX - Tel.: 05 57 22 92 10 - Web: www.voxelis.fr
1. Object
These Subscription and Terms of Use (hereinafter referred to as "STU") are published by the company Voxelis SAS, located at 122 rue de la Croix de Seguey, 33000 Bordeaux (France), registered under number RCS BORDEAUX 682 015 888, for the services that Voxelis offers in the form of a website in "Software As a Service (SaaS)" mode under the trade name "Voconix". The STU aim to define (i) the subscription and terms of use of Voconix Services and (ii) the rights and obligations of each Party within the framework of the Subscription.
Definitions
"Platform" means the technical infrastructure comprising all hardware, source codes and object codes, software, operating systems, databases and environments managed by Voconix and its partners and accessible remotely in SaaS (Software As a Service) mode by Users, enabling the User in particular to create a dedicated space and use the Services made available by Voconix.
"Site" means the website voconix.fr operated by Voconix, or one of its foreign language variants.
"Service" means the service made available to Users for the purposes of their professional activities on the Platform. The Services include the editing, production and downloading of voice messages mixed with music, as well as complementary or related services.
"User Account" or "Account" means the personal account attached to a User allowing them to access the features of the Services according to the chosen subscription and its associated rights.
"Subscriber" means any natural or legal person who has created an Account or subscribed to the Services, by accepting the STU.
"Subscription" means the secure access to an Account and the subscription to the associated Services, whether this subscription is made on a free or paid basis.
2. Subscription
The acceptance by Subscribers of these STU is materialised at the time of the initial creation of a User Account, by clicking on a checkbox accompanied by an explicit statement on the "Create your account" page. By subscribing to the Services, upon creation of their Account or subsequently to additional Services, the Subscriber accepts these STU and expressly waives any other general or special conditions, or any possible general purchasing conditions.
The creation of an Account and a Subscription on Voconix requires being a professional user, namely any self-employed natural person or any legal entity through its legal representative or a person with authority to bind it. The creation of an Account and a Subscription is not open to private individuals.
The creation of an Account must be done using a valid email address. An email validation procedure is initiated by Voconix after the account creation request. If this procedure fails, Voconix proceeds to close the Account without prior notice.
Voconix reserves the right to refuse an Account creation request for legitimate reasons.
2.2 Nature of the Subscription
Each Subscriber has an Account allowing them to access a secure personal space, in which (i) they memorise, enter and configure their own information and settings, and can edit message drafts, which constitutes the main Service, (ii) they subscribe to and use Services, such as downloading the final audio files of their message editions, or increasing certain characteristics of their Account, (iii) they create Users attached to their organisation and their Account.
The Subscription includes:
- free services inherent to the creation and maintenance of an active Account
- free or paid Services subscribed through a free or paid plan, concluded for a period of 12 months within which the rights related to the chosen Services apply
- free or paid Services subscribed on a one-off basis, intended to be consumed quickly.
When a Subscriber has an Account without having subscribed to a paid annual Subscription, they are considered to be on a "Free Subscription". The Free Subscription is intended to allow the Subscriber to discover and test access to the Services, to maintain access to their Account for a limited period, to subscribe to one-off Services, or to convert their Free Subscription into a Paid Subscription.
The Free Subscription to the Services is subject to the terms of the STU. The Services that can be used with this Free Subscription do not include all the features of the paid Services, and the scope and content of the Free Subscription Services are subject to modification by Voconix without prior notice
A Subscriber who has already benefited from a Free Subscription that has been closed will no longer be able to create another Account free of charge, unless there is an exceptional intervention by the Voconix Customer Service.
The User of a Free Subscription undertakes not to open multiple Accounts under different email addresses in order to benefit from free Services for the same organisation under different identifiers.
Access to a Free Subscription is not intended to be maintained for an indefinite period. Voconix reserves the right to suspend or terminate any Free Subscription for which Subscriber information is not correctly completed or in the event of prolonged account inactivity, in accordance with the provisions of Article 12.
2.3 Subscriber Information
The Subscriber agrees to (i) provide Voconix with all information necessary for the provision of the Services, billing, and payment, and to update such information in the event of changes; (ii) allow access to the Platform only to Users identified and authorized by them to have access, and to ensure that these Users also comply with the terms of the TOS.
3. Terms of Use of Services
In the context of using the Services, the User agrees to:
- use and access the Services in accordance with the Terms of Use, the help documentation, and the instructions provided by Voconix personnel;
- not to degrade the performance of the Platform;
- not to access the Platform, its Services, and its documentation for the purpose of assisting in the development, by themselves or by a third party, of services that compete with Voconix Services;
- to verify that their IT system, configuration, web browsing software, telecommunications connections, and antivirus and anti-piracy protections are sufficient for using the Services;
- to use the Services in compliance with applicable laws;
- not to use the Services in a manner likely to damage the reputation of Voconix;
- that the data provided by the User does not infringe upon the rights of third parties and that the User is authorized to reproduce and/or distribute said data;
- that the content of the Messages (a) is not illegal or does not promote illegal activities; (b) does not defame, threaten, or incite violence; (c) does not contain viruses, worms, malware, Trojan horses, and/or any other content designed or intended to disrupt, damage, and/or limit the operation of the Platform and/or to damage and/or obtain unauthorized access to any data.
Each Subscriber/User is responsible for their use of the Services and for the data transmitted in the free-text fields available on the Platform. Users agree not to provide sensitive data or highly personal data within the meaning of the GDPR, nor any other information subject to specific regulations restricting its use.
4. Maintenance and Updates
The Subscriber acknowledges and accepts that Voconix may modify its Platform and implement updates and/or new versions of the Platform in order to improve the quality and/or functionalities of the Services. These developments may change the way the Services are operated, for example in terms of ergonomics, data presentation, or performance. Voconix will use its best efforts to limit the impact of these modifications and to inform the Subscriber/User within a reasonable timeframe by all available means.
Maintenance operations may also be carried out by Voconix in order to maintain the proper functioning of the Services and the Platform. Voconix will use its best efforts to minimize their duration and any potential consequences (disruption of Services, temporary unavailability).
5. Obligations, Liability and Warranty
The Platform is a standard "SaaS" solution, which the Subscriber and/or the User expressly acknowledges and accepts. It is therefore not intended to meet any individual and/or specific requirements of the latter. Voconix excludes all warranties of any kind to the extent permitted by law.
In its capacity as a SaaS solution provider, Voconix's primary obligation is to provide the Services through technical means that ensure the proper functioning and maintenance of said Services. As a technical intermediary, Voconix is bound by an obligation of means under the TOS.
The Subscriber and/or the User acknowledges that the provision of the Services depends on the reliability, availability, and continuity of third-party providers (telecommunication operators, public internet infrastructure). Voconix cannot be held liable for any interruption of the Services, bugs, errors, transmission failure, or any other event occurring outside of its control, particularly due to third-party providers.
The Subscriber and/or the User accepts and acknowledges that Voconix may be held liable exclusively for direct and foreseeable damages, subject to proof of a direct causal link between the established damage and proof of a breach of contract. Excluded are (i) all damages that do not result exclusively and directly from the failure of Voconix Services, (ii) any indirect and/or unforeseeable or consequential damage, particularly in the event of Service interruption, loss of customers, commercial disruption, damage to image and/or reputation, loss and/or deterioration of data, delay in the performance of Services, and damages not resulting exclusively and directly from the failure of Voconix Services, suffered by the Subscriber and/or the User. Voconix is exempt from any liability in the event of negligence or non-compliant use of the Services.
Voconix's total liability for all claims related to or resulting from the performance of the Services shall not exceed the total price paid by the Subscriber for the Services in question, under the TOS, during the twelve (12) months preceding the event giving rise to the claim. This limitation of liability constitutes a decisive condition for Voconix's commitment.
6. Prices - Billing - Payment Terms
6.1 Pricing
The Subscriber agrees to pay Voconix the prices for the Services as set forth in the electronic invoices.
Voconix may modify all or part of the Service prices applicable to the Services. The Subscriber is informed by Voconix, by any means, one (1) month before the new Service prices come into effect. If the Subscriber has subscribed to an annual subscription, the change will take effect at the end of the period for which they have paid the Subscription. The Subscriber is entitled to refuse this increase and, if they do so, must cancel their Subscription by submitting a cancellation/non-renewal request for the affected Service(s) without any penalty, within the timeframes set out in Article 12. The cancellation will take effect on the date of application of the new Service prices.
6.2 Invoicing
The invoice is transmitted to the Subscriber electronically via the Subscriber Account when payment is made online. For any annual Subscription, the invoice will be issued at the beginning of the first month of Subscription of the current annual period.
Any invoice not contested within thirty (30) days of its issue date is deemed duly accepted by the Subscriber. The Subscriber may not use compensation or deduction mechanisms nor withhold amounts owed to Voconix under the STU.
6.3 Payment terms
Upon subscribing to paid Services, the Subscriber registers their preferred payment method on the Platform. The Services are payable by the Subscriber on the date indicated on the invoice, by direct debit, in advance.
By subscribing to Voconix Services, the Subscriber authorises Voconix or its agent to invoice the annual Service Prices on a recurring basis, on the anniversary date, and to process payment by direct debit or credit card charge from their preferred payment method. This authorisation persists for the duration of the initial Subscription and its successive renewals until the termination of the Subscription, as defined in Article 12 of these STU.
If the payment method used in connection with the Subscription has expired, or if the account information has been modified, or if for any reason a debit is rejected, the Subscriber undertakes to immediately update their account by adding a valid payment method.
6.4 Payment incidents
In the event of late payment, and without prejudice to Voconix's other rights and remedies and without any reminder being necessary, unpaid amounts on the day following the due date shall automatically bear interest at a rate equal to three (3) times the French statutory interest rate, per month of delay. In accordance with Article L.441-10 of the French Commercial Code, in the event of late payment, a flat-rate sum of forty (40) euros is automatically owed by the Subscriber as a flat-rate indemnity for collection costs.
Any payment incident leads, pursuant to the terms of Article 12, to the suspension of the Subscription and access rights to the Services for the Subscriber and the Users affected by this payment incident.
6.5 Complaints
Any request related to billing or payment method must be addressed in the first instance to hello@voconix.fr. In the event of a complaint from the Subscriber, Voconix processes the request as quickly as possible in order to reach an amicable solution. The Subscriber remains liable for the uncontested amount of the invoice subject to the complaint.
7. Special Service Conditions
The Services provided to the User in SaaS mode include several tools for editing and creating voice and music messages, and for downloading audio files in various formats. These tools allow the User to be autonomous from end to end when performing these voice message editing tasks, and to produce quickly.
Voconix has designed and optimized its Services primarily for certain uses of voice messages, namely: (i) all greeting, on-hold, and answering machine messages for landline or mobile telephony; (ii) messages intended for broadcast via the sound system of a public-facing space, for informational or advertising purposes. The User acknowledges being fully informed thereof, and that they are not entitled to claim for defects, usage difficulties, or a lack of information concerning Voconix Services if they use the voice messages for other purposes.
7.1 Specificities of Generative Voice AI
The Services offered by Voconix use one or more external generative voice artificial intelligence engines (Voice AI), the purpose of which is to transform text entered by the User into a digital audio file almost in real time, using “synthetic voices” of various genders, languages, and personalities.
Voconix does not guarantee the performance of the external Voice AI engines used, which may vary, and whose final result is by nature unpredictable. The final result may not strictly adhere to the text submitted by the User (a technical phenomenon known as "hallucination"), may lead to pronunciation difficulties for certain words or expressions, particularly proper nouns, or may present imperfections in prosody and tone.
Voconix does not guarantee the consistency over time of the final result generated with the same input data provided by the User. When AI generation is re-iterated from identical or very similar data, voice AI engines are generally consistent, but it may happen that the regeneration presents variations from one time to another.
It remains the sole responsibility of the User to accurately verify the final audio result to ensure its quality and conformity with their initial instructions, before its definitive use.
7.2 Modification of Voice and Music Sources
Voconix peut modifier, sans préavis, le/les moteurs d’IA Vocales adossés aux Services, modifier le choix des « voix de synthèse » au sein du catalogue proposé sur le Site, ou les catalogues de musiques proposées dans les outils de mixage, en ajoutant de nouveaux titres, ou en supprimant certains titres. Ces voix ou ces titres musicaux ne seront plus disponibles à l’édition ni conservés dans les messages archivés.
Consequently, the User has no guarantee of finding in the future a synthetic voice or music that they have already consulted or used, whether by regenerating an archived message or by creating a new message.
7.3 Use of Mixing Tools
Voconix offers music mixing tools within its Services. The User acknowledges that these automated tools use excerpts from music files that do not cover the entire original work or the title offered for listening, and whose timing with the voice messages cannot be precisely configured.
7.4 Assistance
Voconix provides the User with online help and occasional assistance via "chat." This assistance service is intended to provide information to Users who encounter difficulties using the tools provided or finding answers in the online help. The Assistance Service is not intended to support the User in their message editing and creation process, nor to make modifications to the results generated by the User. If necessary, the User has the option to subscribe to paid services for technical production support or audio file editing offered on the Site or through the chat support.
7.5 Message Storage
Voconix offers archiving and conservation services for the history of edited messages in the form of "projects", comprising all the parameters and information used to regenerate an edition. Voconix does not store the generated audio files in their final format. It remains the responsibility of the User to constitute their own archive of the final audio files they have generated.
The User acknowledges that Voconix may be required to implement and apply limits on capacity usage or history retention periods.
8. Broadcasting Rights Related to the Use of Services
8.1 Subscriber responsibilities regarding broadcasting rights
Voconix makes available to the Subscriber and the User a catalogue of music that can be used as background sound on voice messages edited using the Services. These musical tracks, or any other track of their choice that the User has uploaded themselves into the mixing tool, may be subject to declaratory obligations and the payment of rights collected by collective rights management organisations for authors and producers, once the Subscriber broadcasts them.
The Subscriber acknowledges and accepts that it is their sole responsibility to carry out the steps to request broadcast authorisation, declaration, and payment of rights possibly owed to collective organisations. The Subscriber must ensure by their own means the use and type of broadcasting carried out by themselves or by Users under their control linked to their Account, and identify the organisations, in France or abroad in the country of use and broadcasting, with which it is necessary to carry out declaratory steps within the framework of the chosen use.
Voconix explicitly alerts the Subscriber and/or the User of the existence of these obligations and their responsibility: (i) at the time of creating their Account; (ii) in the help documentation; (iii) as well as on the download page for the final audio files.
8.2 Catalog notices
Voconix displays in its music Catalogue indicative information on the main rights to which the tracks are subject, for the main use of messages for telephony:
- for so-called "commercial" tracks, PRS for Music and/or PPL is mentioned, for the United Kingdom;
- for tracks referred to in common parlance as "royalty-free" or "rights-free", these are tracks that do not form part of the PRS for Music/PPL repertoire. However, within the framework of certain uses, these tracks may be subject to certain royalties.
8.3 Subscriber autonomy for the reproduction of phonograms
The Subscriber and/or the Users of their account are autonomous, thanks to Voconix's Services and the mixing tools they use, to edit and produce themselves the final audio files which they then use. Therefore, it is the responsibility of the Subscriber, when completing their annual PRS/PPL rights declaration, to report that they have produced their own messages and thus to pay themselves the "phonogram reproduction right" (which amounts to 8 euros in 2025, as an indication) to the collecting organisation.
8.4 Certificate issued for a music track
Voconix offers within its Services the ability to issue a Certificate for the musical track chosen by the User, which specifies whether the track is "royalty-free", meaning it does not form part of the PRS for Music repertoire. This Certificate may be used by the Subscriber in the context of their declaratory procedures. These Certificates in no way guarantee that the Subscriber is free from royalties or declaratory obligations, as these generally depend on how the Subscriber manages their broadcasting throughout the year and for all their messages, whether these were produced with Voconix or by other means.
9. Intellectual Property
Voconix holds all the rights necessary to perform these TOS, including the Intellectual Property rights to the Platform, the Services, and the trademarks it owns. No transfer of Intellectual Property rights may be inferred from the Subscription or its performance.
Subject to the paragraph below, Voconix grants, for the duration of the Subscription, to the Subscriber and/or the User a personal, non-exclusive, revocable, non-transferable and non-assignable right of use over the Platform, the applications and the Documentation relating to the Services. Any third-party software integrated into the Platform is governed by the licence conditions applicable to said software.
The Subscriber and/or the User undertakes not to:
- to reproduce temporarily or permanently, correct, extract, modify, translate into any language or programming language, reuse, arrange, adapt, decompile, decrypt, disassemble the source code, the components of the Platform, the Services, or the Site content, or to merge them into another software program or create derivative works based on the Platform by any means and on any medium;
- licence or sub-licence, sell or resell, rent, lend, distribute, transfer or time-share or make commercially available the Services and/or the Platform;
- carry out penetration tests, vulnerability scans or cause a denial of service on the Platform and/or the Services.
10. Duration
The Paid Subscription is concluded for a fixed term from the Effective Date and renews automatically, unless terminated by the parties in accordance with Article 12. The Services are provided for (a) a period of one (1) year for an annual Subscription, and (b) for Additional Services concluded during the term of the annual Subscription, until the subscribed quantities are exhausted and at the latest at the end of the annual Subscription period.
11. Personal Data Protection
The Subscriber and the User acknowledge that Voconix processes certain personal data. Annex A to these TOS contains all information regarding the Processing carried out by Voconix as a Data Controller.
12. Suspension and Termination
12.1 Suspension
Voconix may, without prior notice, suspend or limit access to all or part of the Services (i) in the event of a breach by the Subscriber and/or the User of the TOS and/or applicable laws and regulations; (ii) in the event of a payment incident; (iii) in the event of any action, omission, or negligence on the part of the Subscriber or any User, likely to damage Voconix's image or reputation or to constitute a threat to the security of the Platform. The suspension notice sent by Voconix will specify the grounds for its decision. The suspension will be maintained until remediation by the Subscriber and/or the User or until the termination of the Subscription.
12.2 Termination by the Subscriber and/or the User
The Subscriber may, at any time without justification and without indemnity, terminate part of the Services or cancel their entire Subscription via the online help form available in their account. To do so, the Subscriber must observe a notice period of thirty (30) days before the end of the current Commitment Period, if the Subscription is annual. The Subscriber is informed that any payment made for the Services will remain acquired by Voconix and that any Commitment Period already started remains due. No pro-rata refund may be requested due to the termination of the Subscription for any reason whatsoever.
12.3 Termination by Voconix
Voconix may terminate any Free Subscription in the event of non-use of the created Account or prolonged inactivity of more than ninety (90) days, by written notification sent by any means, and without compensation in favour of the Subscriber.
The Subscriber may, at any time without justification and without indemnity, terminate part of the Services or cancel their entire Subscription via the online help form available in their account. To do so, the Subscriber must observe a notice period of thirty (30) days before the end of the current Commitment Period, if the Subscription is annual. The Subscriber is informed that any payment made for the Services will remain acquired by Voconix and that any Commitment Period already started remains due. No pro-rata refund may be requested due to the termination of the Subscription for any reason whatsoever. prorata temporis for the unused part of the Subscription.
12.4 Termination for cause
Voconix may, without compensation or reimbursement in favour of the Subscriber, by written notification sent by any means, terminate all or part of the Services or denounce the entire Subscription in the event of (i) breach by the Subscriber and/or the User of the STU and/or applicable laws and regulations; (ii) failure of the email validation procedure; (iii) payment incident; (iv) action, omission or negligence likely to damage the image of Voconix, create a legal risk for Voconix or constitute a threat to the security of the Platform. In the absence of remediation by the Subscriber and/or User, Voconix may terminate by any means the Service or Subscription within thirty (10) days from the date of notification of the suspension of access to the Services.
12.5 Effect of termination
The access of the Subscriber and Users to the Platform, the Services and the Account data are deleted upon the effective date of termination.
13. Amendments
Voconix reserves the right to modify the STU at any time, in particular to take into account an evolution of the Services or legal and/or regulatory developments, respecting a notice period of thirty (30) days from the notification of change. The Subscriber and/or the User acknowledges and accepts that the binding Voconix STU are those available online at the date of their access and at each use of the Services.
14. Amicable Settlement - Applicable Law and Jurisdiction
The Parties shall endeavour to settle, amicably and in good faith and prior to any contentious action, all disputes relating to the STU and their contractual relationship in the context of paid Subscriptions within sixty (60) days from the first notification of the dispute by one of the Parties by recorded delivery letter with acknowledgement of receipt. These STU are governed by French law. If the Subscriber and Voconix fail to reach an amicable settlement, all difficulties shall be submitted exclusively to the competent courts within the jurisdiction of the Court of Appeal of Bordeaux, France.
Annex A - Personal Data Protection (GDPR)
1. Data controller
In the context of the use of the Site and the Services, Voconix (company VOXELIS SAS) acts as data controller within the meaning of Regulation (EU) 2016/679 (GDPR).
2. Personal data collected
The personal data that may be collected are strictly necessary for the provision of the services and may include in particular:
- professional identity of the Subscriber and Users (surname, first name, position),
- professional contact details (postal address, email address, telephone),
- connection and service usage data by Users,
- billing information,
- information, content and editing parameters of messages created with Voconix
- identity of the personal recipients of the messages (surname, first name, position)
No irrelevant personal data is collected.
3. Purposes of processing
The data are processed for the following purposes:
- provision and management of the Services,
- management of customer and user accounts,
- customer support and technical assistance,
- compliance with legal and regulatory obligations,
- improvement and securing of the Services.
4. Legal basis of processing
The processing operations are based on:
- the performance of the contract binding the Subscriber to Voconix,
- compliance with legal and regulatory obligations,
- the legitimate interest of Voconix in ensuring the security and improvement of its Services.
5. Data recipients
Personal data are intended exclusively for Voconix's authorized internal departments and, where applicable, its technical subcontractors (hosting, maintenance, support), acting in accordance with the GDPR.
Data related to the editing of final messages (message content, recipient, etc.) are transmitted to third-party companies (IT integrators) explicitly designated by the Subscriber as technical recipient(s) of the messages created.
No data is sold to third parties.
6. Retention period
Personal data are retained for the period strictly necessary for the provision of the Subscription, then archived or deleted in accordance with applicable legal obligations.
7. Data Security
Voconix implements appropriate technical and organizational measures to ensure the confidentiality, integrity, and security of personal data.
8. Rights of Data Subjects
In accordance with applicable regulations, data subjects have the following rights:
- right of access, rectification and erasure,
- right to restriction of processing and right to object,
- right to data portability,
- the right to lodge a complaint with the competent supervisory authority.
Any request may be sent to: hello@voconix.fr
- Transfers outside the European Union
In principle, data are hosted within the European Union. In the event of a transfer outside the EU, such transfer is governed by appropriate safeguards in compliance with the GDPR.
