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Create your law firm’s telephone greeting using AI-generated voice in just a few seconds
What your telephone reception service covers
4 scenarios for dealing with telephone enquiries specific at the law firm
A client who calls a solicitor or a law firm is often in a difficult, or even urgent, situation. The confidentiality and professionalism of your telephone reception are strong indicators of the quality of your service.
The solicitor is in court or in a consultation
During a hearing or a client meeting, you simply cannot take the call. Your telephone greeting must convey a sense of professionalism and availability, whilst specifying when you will call back.
A client calls regarding a legal emergency
Police custody, a court summons, an urgent legal dispute: some situations cannot wait. Your telephone answering service must explain how to contact the practice in the event of a genuine emergency.
The practice is closed for holidays or training
Further training, holidays, travel: your telephone answering service must state the date of your return and, if necessary, the name of the colleague’s practice that is covering for you during your absence.
A new client wants to get in touch
A prospective client who comes across a generic or out-of-date message may call a rival firm. Your telephone reception is often the first point of contact with your expertise.
Briefing, registration, delivery, installation. Several days’ wait and a charge for each change.
You can create the audio file in a matter of seconds. Your installer receives it straight away.
Set up your company’s telephone greeting law firm
With Voconix, you can go from a blank page to a professional audio file in just a few clicks, without a studio or a technician.
Write your text
Free-form text or ready-made template for a law firm. Court hearings, availability, emergencies, contact details.
Add some music
Over 10,000 tracks: commercial or SACEM royalty-free. Automatic mixing.
Please pass this on to the installer
An MP3 or WAV file sent automatically to your telephone installer.
Step 5/6: Selecting music from a catalogue of 10,000 royalty-free tracks
Audio files ready to be submitted on your switchboard
The files generated by Voconix are compatible with all telephone systems used in law firms, without the need for any conversion.
Audio formats
MP3, WAV, G.711a, G.711u, G.722, G.729. Compatible with all IPBX systems and law firm telephone systems. Standardised sound level.
Direct delivery
Enter your installer’s contact details in Voconix so that he automatically receives the file, ready to be uploaded to your switchboard. Find out more
Saved pronunciations
The name of a law firm or a partner that is difficult to pronounce is memorised once in Voconix and reused in all your future messages.
How your clients feel when they call your practice
A client who calls a law firm is never in a trivial situation. They may be facing legal proceedings, a commercial dispute, a separation or a situation that affects their future. The first few seconds of your telephone greeting send an immediate signal about your firm’s professionalism and responsiveness.
A professional telephone greeting helps build the client’s confidence in your expertise even before they speak to a solicitor. With Voconix, you can create this audio file in a matter of seconds and send it straight to your telephone installer.
The specific features of telephone reception in a law firm
Confidentiality and professional secrecy
Solicitors’ professional confidentiality is absolute. Your telephone greetings must not contain any information that could identify a client or an ongoing case. A formal and understated tone is essential. Avoid any reference to overly specific areas of law if this could reveal the nature of the cases being handled.
Managing legal emergencies
Police custody, urgent summonses, service of documents by a bailiff: some legal matters cannot wait. Your out-of-hours telephone service should explain how to contact the practice in the event of a genuine emergency, without promising round-the-clock availability that is incompatible with the practice’s organisation.
The firm’s image and positioning
In an industry where reputation is paramount, the way you answer the phone is a key factor in how your firm is perceived. A calm, understated male voice, unobtrusive classical music, and a brief, precise message: every detail conveys the high standards of your firm.
Six telephone greeting scripts for a law firm
Create the audio file for your law firm’s telephone greeting in just a few seconds.
Your first message is completely free – no credit card required.
Practical advice
Best practice in the’reception duties at a law firm
Six practical tips for providing a legal telephone reception service that inspires confidence and ensures professional confidentiality.
Adopt a sober, formal tone
A law firm is not marketed in the same way as a retail business. Your telephone greeting should convey professionalism, discretion and expertise. Avoid phrases that are too sales-oriented or overly friendly, as these clash with the image of a law firm.
Please specify your consultation times
A customer who doesn’t know when to ring you back is a lost customer. Make your opening hours and your usual call-back time clear. With Voconix, this information is updated within a few seconds during periods of absence or court hearings.
Please specify an alternative contact channel
For customers who are unable to call back during your opening hours, it is good practice to provide a contact email address in your telephone greeting. This reduces repeat calls and ensures that all enquiries are followed up.
Choose a calm voice
In the legal world, the tone of your telephone greeting must convey authority, competence and discretion. Opt for a deep, calm tone rather than a voice that is too light or too warm, as this would clash with a law firm’s institutional image.
Choose some subtle classical music
Understated, discreet classical music reinforces the image of a professional and experienced practice. Avoid any background music that is too modern or too casual. The Voconix catalogue includes classical playlists that are SACEM royalty-free.
Do not disclose any customer information
A solicitor’s duty of professional confidentiality is absolute. When answering the telephone, you must not mention any ongoing cases, clients’ names or overly specific areas of practice that might reveal the nature of your cases.
Telephone reception by sector
Every sector has its own constraints. Select your sector.
Enhance the voice communication on your law firm
Legal pre-dismissal
The first sound your customers hear before being put through. Set a professional and understated tone straight away, signalling that you take your business seriously.
Updates during the hearings
Appointments, travel, training: update your telephone answering service straight away to indicate that you are unavailable and specify when you will call back.
Manage all your legal correspondence
General enquiries, appointments, leave requests, on-call duty: all your practice’s telephone communications centralised in Voconix.
Business Answering Machine
Even when closed, you can communicate (opening hours, contact points, etc.) without having to leave a message.
New partner or associate
Create the new lawyer’s or associate’s introduction straight away, using the same style and tone as the rest of the firm.
Find your old messages
Change of partner, new address, change to opening hours: find and reuse all your old messages from the Voconix history.
IVR for a law firm
Direct your clients to the right solicitor or the right department from the very first call: business law, family law, litigation, administrative services.
Legal voicemail
Whether you’re in a meeting, out of the office or on a training course: please specify your preferred callback time and the best way to contact you for urgent matters.
100%: a standalone solution for your practice
Choose the voice, music and text, then create your legal telephone greeting straight away, without needing a recording studio.
The pricing
Free
€84 /year
(10,000 titles)
€180 /year
FAQ: Law firm
Take a look at our FAQs and find the answers to your questions
Why is it so important for a law firm’s telephone reception service to be of a particularly high standard?
A client who calls a solicitor is often in a difficult or urgent situation. The way you answer the phone is the first indication of your professionalism and availability. A generic or outdated message may be enough to drive a prospective client to a rival firm.
Does professional confidentiality apply to telephone enquiries?
Yes. Your telephone greeting must not contain any information that could identify clients or ongoing cases. A neutral, professional tone is essential. Avoid referring to overly specific areas if this could reveal the nature of your cases.
How should legal emergencies be handled by the telephone helpline?
Police custody, urgent summons, service of documents: your out-of-hours telephone service must provide details of an emergency contact channel, such as an email address or a dedicated mobile number. With Voconix, this message updates within a few seconds depending on your availability.
How long should a law firm’s welcome message be?
20 to 25 seconds. Identification of the practice, indication that the line is busy, alternative contact details, and the timeframe for a callback. Conciseness is a virtue both in legal and practical terms.
Should we use a different message during hearing periods?
Yes. If you are attending a hearing or travelling, your message must state this and specify the time by which you should be contacted. With Voconix, you can switch from a standard message to a targeted message in a matter of seconds.
What sort of music is best for a law firm?
Understated and unobtrusive classical music, or simply no music at all for practices that prefer an ultra-institutional image. The Voconix catalogue includes SACEM-licensed classical playlists tailored to the liberal professions.
How should a law firm announce its holiday arrangements?
Please specify the closure dates, the contact channel for emergencies and the name of the partner or fellow firm handling the on-call duty, if applicable. This message must be created before you leave and updated on your return.
How do you set up a telephone answering service for a law firm using Voconix?
Write your text on voconix.fr, select a voice and some music, then generate the audio file with a single click. The file is automatically sent to your telephone installer. The first message is completely free.
How much does it cost to set up a telephone reception service for a law firm?
The first welcome message on the phone is completely free on voconix.fr, without a credit card. Packages tailored to the self-employed are available from €5 (excl. VAT) per month. See prices.
