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Create your e-commerce website’s telephone welcome message using AI-generated voice in just a few seconds
What your telephone reception service covers
4 scenarios for dealing with telephone enquiries specific at the car dealership
Between vehicle sales and after-sales service, a car dealership receives a wide variety of calls. These four scenarios require a specific approach to handling calls to ensure customers are directed to the right department.
A customer wants to book a test drive
Before making a purchase, many prospective customers want to test drive the vehicle. Your reception staff should quickly direct them to an available sales representative to arrange the test drive, without losing this potential customer.
A question about funding or a takeover
Loans, lease-purchase agreements, trade-ins: these matters require a sales adviser, not a workshop technician. Proper guidance helps avoid unnecessary call transfers.
The customer tracks the delivery of the vehicle they have ordered
Delivery times, preparation stages, registration: a customer who has already made a purchase wants reassurance about the progress of their vehicle’s delivery.
Distinguishing between sales and the after-sales service workshop
A dealership handles both vehicle sales and servicing. A clear message distinguishing between these two services prevents a potential buyer from having to wait whilst their car is being serviced.
Briefing, registration, delivery, installation. Several days’ wait and a charge for each change.
You can create the audio file in a matter of seconds. Your installer receives it straight away.
Set up your company’s telephone greeting concession
With Voconix, you can go from a blank page to a professional audio file in just a few clicks, without a studio or a technician.
Write your text
Free-form text or pre-written template for a car dealership. Sales, finance, workshop, opening hours.
Choose your voice
Choose from 5 languages, with AI voices you can test on your text and human voices available.
Add some music
Over 10,000 tracks. Automatic mixing.
Instant download
File compatible with all systems. Ready to be sent.
Step 5/6: Choose music from over 10,000 tracks
Audio files ready to be submitted on your switchboard
The files generated by Voconix are compatible with all car dealership telephone systems, without the need for any conversion.
Audio formats
MP3, WAV, G.711a, G.711u, G.722, G.729. Compatible with all IP-PBXs and standard telephone systems. Standardised sound level.
Direct delivery
Enter your installer’s contact details in Voconix. Your file is sent automatically, without you having to do anything.
Saved pronunciations
Brand names, vehicle models: once specified in Voconix, the correct pronunciation is saved and reused in all your future messages.
A call to your dealership could lead to a potential sale
A prospective customer who calls a car dealership is often in the active stage of the purchasing decision-making process: they are comparing models, want to book a test drive or have a question about financing. Failing to answer their enquiry or giving them the wrong advice risks them turning to the most responsive rival dealership.
A welcome message that clearly distinguishes the sales department from the workshop, and which reassures customers about the aftercare of a vehicle they have already ordered, enhances the professional image of your dealership. With Voconix, this message can be created in a matter of seconds.
The specific features of telephone customer service at car dealerships
The separation of sales and the workshop
A car dealership runs two very different businesses: the sale of new and used cars, and workshop servicing. A message that makes this choice clear from the outset avoids keeping a potential buyer waiting whilst they sort out a servicing issue.
Responsiveness to requests for trials
A test drive is often the decisive step before a purchase. Your telephone reception service must quickly put callers through to an available sales representative, without keeping a prospective customer who is already committed to making a decision waiting.
Reassuring delivery tracking
A customer who has already signed the contract is eagerly awaiting their vehicle. A message explaining how to track the progress of their order (registration, preparation, delivery) helps to reduce anxiety and the need for repeated phone calls.
Directing you to the right sales representative
Financing, trade-ins, warranties, after-sales service: every enquiry is best directed straight to the right department. A IVR A well-designed system speeds up this process without requiring a human operator for every call.
Practical advice
Best practice in customer reception telephone sales on commission
Six practical tips for a telephone reception service that turns calls into sales and builds loyalty amongst your workshop customers.
Keep the sales and workshop sections separate right from the welcome message
Offer a clear choice between the sales department and the workshop to avoid multiple call transfers and frustration.
Respond quickly to requests for test drives
A prospective customer who wants to test drive a vehicle is in the active buying phase. Refer them straight away to an available sales representative.
Reassure customers about delivery tracking
Please explain how a customer can track the progress of their ordered vehicle without having to ring back several times.
Update the message for each business transaction
Motor shows, trade-in schemes, new model ranges: tailor your welcome message to each key sales event.
Please mention the financing and the takeover
If these services are available, mention them briefly to help guide prospective customers who are calling specifically about these issues.
A dynamic, sales-focused voice
The tone should reflect the enthusiasm and professionalism expected when making a major purchase such as a car.
Telephone reception by sector
Every sector has its own constraints. Select your sector.
Enhance the voice communication on your concession
Your telephone greeting is just one part of your communications. Voconix allows you to create and manage all your messages from a single account.
Pre-delivery inspection at the dealership
The first message heard before the call is connected. Set the professional and dynamic tone of your showroom right from the start.
Sales campaign update
Motor show, trade-in offer, new range: update your telephone greeting in seconds for each key event.
Manage sales and the workshop separately
Create and coordinate messages from your sales department and workshop from a single account.
Dealer answering service
Even when closed, your dealership can still provide information on opening hours, current offers and alternative contact details.
New sales representative or manager
Create the new manager’s message straight away, without having to wait for a recording studio.
Find your old messages
Past sales campaigns, past timetables, past campaigns: view the history of all your generated files.
IVR for car dealerships
Direct your customers from the very first call – whether it’s about sales, finance or the workshop – without involving a human operator.
Business voicemail
Outside of appointments: ask your clients to leave a message, setting out a clear and professional time for you to call them back.
The 100% standalone unit for your showroom
Choose the voice, music and text, then create your own welcome message without having to rely on an external provider.
The pricing
Free
€84 /year
(10,000 titles)
€180 /year
FAQ: Car dealership
Why does a car dealership need a professional telephone reception service?
A prospective customer who calls a dealership is often in the active stage of the purchasing decision-making process. A clear telephone greeting that quickly directs them to the right person to speak to prevents a sale from being lost to a rival dealership that is more responsive.
How can I distinguish between sales and workshop enquiries in the welcome message?
Offer a clear choice right at the start of the message: the sales department for buying a vehicle, or the workshop for servicing or repairs. This distinction avoids the need for multiple call transfers.
How should we handle requests for test drives over the phone?
Immediately put the caller through to an available sales representative or offer to arrange an appointment. A test drive is often the decisive step before a purchase, so a prompt response is essential.
How can I reassure a customer about the delivery of the vehicle they have ordered?
Please include in your message how to track the progress of the order (registration, preparation, estimated delivery date) or direct the customer to the appropriate contact person for a specific enquiry.
Should funding and take-back arrangements be mentioned during the telephone enquiry?
Yes, if such services are available. Mention them briefly so that you can direct prospective customers who are calling specifically about these matters straight to the right sales representative.
What sort of voice should be used for the telephone greeting at a car dealership?
An energetic and professional voice that reflects the enthusiasm expected when making a major purchase. The tone can be more sales-oriented than in a regulated sector.
How can you tailor your message for a motor show or a sales campaign?
Create a custom message using https://voconix.fr/ that refers to the current operation. Remember to revert to the standard message once the operation is complete.
Can an IVR system effectively route calls from a dealership?
Yes, a well-designed IVR system quickly directs callers to the sales, finance, workshop or after-sales departments, without the need to assign a human operator to every incoming call.
How do you set up a telephone reception service for a car dealership using Voconix?
Write your own text or use a ready-made template, choose a voice from 25 options, add music if required, then download the audio file, ready to send to your installer. All in under 2 minutes at https://voconix.fr/.
How much does it cost to set up a telephone reception service for a car dealership?
The first message is free, with no credit card required. Subsequent packages are tailored to the volume of messages to be managed between the sales department and the workshop. See the prices at https://voconix.fr/#tarif.
