Try it for free
Create your e-commerce website’s telephone welcome message using AI-generated voice in just a few seconds
What your telephone reception service covers
4 scenarios for dealing with telephone enquiries specific at the bank
A customer who calls their bank branch rarely does so for fun. These four situations call for a telephone greeting that is clear, reassuring and puts the customer at ease.
Lost or stolen bank card
This is the most urgent call an agency receives. The caller needs to know straight away whether there is a 24-hour cancellation number available, separate from the agency’s own number.
The usual adviser is in a meeting
Advisers are available by appointment for most of the day. Your telephone answering service should explain how to reach another member of staff or the main switchboard without keeping the caller waiting unnecessarily.
The branch is closed or has reduced opening hours
Many agencies are closed on Mondays or have reduced opening hours on certain afternoons. Specifying the exact days and times will save your customers from making unnecessary journeys.
A question requires a confidential answer
No account details should ever be disclosed in an automated message. The tone should reassure recipients about security without ever mentioning personal data.
Briefing, registration, delivery, installation. Several days’ wait and a charge for each change.
You can create the audio file in a matter of seconds. Your installer receives it straight away.
Set up your company’s telephone greeting bank
With Voconix, you can go from a blank page to a professional audio file in just a few clicks, without a studio or a technician.
Write your text
Free-form text or pre-written template for a bank branch. Card cancellation number, opening hours, advisor allocation.
Choose your voice
Choose from 5 languages, with AI voices you can test on your text and human voices available.
Add some music
Over 10,000 tracks. Automatic mixing.
Instant download
File compatible with all systems. Ready to be sent.
Step 5/6: Choose music from over 10,000 tracks
Audio files ready to be submitted on your switchboard
The files generated by Voconix are compatible with all telephone systems used in bank branches, without the need for any conversion.
Audio formats
MP3, WAV, G.711a, G.711u, G.722, G.729. Compatible with all IP-PBXs, call centres and banking telephone switchboards. Standardised sound level.
Direct delivery
Enter your installer’s contact details in Voconix. Your file is sent automatically, without you having to do anything.
Saved pronunciations
Banking abbreviations, product names, financial acronyms: once entered in Voconix, the correct pronunciation is saved and reused in all your future messages.
A phone call to your bank is rarely a trivial matter
A customer who calls their bank branch usually does so for a specific reason: a lost card, an urgent transfer, or a query about an unusual transaction. The call is prompted by a situation that requires a swift and reassuring response, not out of curiosity.
If the agency does not respond or if the welcome message is unclear, the customer’s anxiety increases. A clear message that immediately identifies the agency and directs the caller to the right person instantly puts the caller at ease. With Voconix, this message can be created in a matter of seconds.
The specific features of telephone customer service in a bank branch
Credit card emergencies come first
This is the first thing that needs to be made clear in any message from a bank branch. If there is a card cancellation number – which is usually available 24 hours a day and is separate from the branch number – it must be stated first, even before the opening hours.
Referral to the right services
Mortgages, savings, insurance, business banking: a branch often handles several areas, each with its own dedicated advisers. An effective message directs the caller to the right person rather than leaving them on a generic hold line.
Confidentiality of the information provided
The automated telephone greeting must never confirm or deny any personal information relating to an account, even indirectly. The role of the automated message is limited to providing guidance; it must never disclose information that is subject to banking secrecy.
Complementarity with the SVI and PLCs
Many routine tasks (balance, recent transactions) can be delegated to a interactive voice response system or the mobile app. The welcome message can direct callers to these channels to take the pressure off the manned switchboard.
Practical advice
Best practice in customer reception telephone banking
Six practical tips for a banking helpline that puts your customers at ease and protects their privacy.
The card’s opposition number comes first
Before opening hours, before anything else: if your establishment provides a credit card emergency number, this must be the first piece of information given.
Update the message whenever there is a change
New opening hours, a change to closing days, or a member of staff being absent: update the welcome message as soon as any changes occur.
Never disclose any account details
No confirmation, denial or indication regarding a customer’s account, even in the event of an explicit request. Banking secrecy also applies to automated messages.
Direct customers to digital channels for simple transactions
Account balance, recent transactions, bank details: these enquiries can be redirected to the app or the SVI to relieve the pressure on the human switchboard.
Specify a realistic reminder period
If the caller needs to leave a message, please specify how soon an adviser will get back to them. A clear commitment reduces anxiety and the need for multiple follow-up calls.
A calm, formal tone
The tone should reflect the professionalism and stability expected of a financial institution. Avoid tones that are too sales-oriented or casual.
Telephone reception by sector
Every sector has its own constraints. Select your sector.
Enhance the voice communication on your bank
Bank pre-disconnection
The first message heard before the call is connected. Immediately reassure the caller about the security and identity of your agency.
Updated card emergency number
Update your message immediately if the card cancellation number changes or if a new procedure is introduced.
Manage all messages on the network
Switchboard, advisers, emergency number: create and standardise all messages across your branch network from a single account.
Agency answering service
Even when closed, your branch can provide information on opening hours, an emergency number and alternative points of contact.
New adviser or branch manager
Create the new manager’s message straight away, without having to wait for a recording studio.
Find your old messages
Past campaign messages, past procedures, past timetables: view the history of all your generated files.
IVR for a bank branch
Guide your customers from the very first call: card emergencies, an adviser, online services – without involving an agent.
Advisor voicemail
Outside of appointments: ask your clients to leave a message, setting out a clear and professional time for you to call them back.
100 standalone % units for your branch
Choose the voice, music and text, then create your own welcome message without having to rely on an external provider.
The pricing
Free
€84 /year
(10,000 titles)
€180 /year
FAQ: Bank
Why does a bank need a professional telephone reception service?
A customer who calls their bank branch is often doing so because of an emergency or a concern: a lost card, a transfer to be confirmed, or a question about a transaction. A clear and reassuring telephone greeting reduces the caller’s anxiety and builds trust in the bank, even before an adviser answers the phone.
Should the card cancellation number be included in the welcome message?
Yes, that is the top priority. If your branch has a 24-hour cancellation number, it must be announced right at the start of the message, even before the branch’s opening hours.
Can account details be provided via an automated message?
No, never. Banking secrecy also applies to the automated greeting. No confirmation, denial or hint regarding a customer’s account must be disclosed by an automated system, even if the caller explicitly requests it.
How should a bank branch manage its flexible working hours?
With https://voconix.fr/, you can update your message in a matter of seconds as soon as a timetable changes. The generated file is sent straight away to your installer, with no delay or additional cost.
What callback time should be specified if the adviser is unavailable?
A clear and realistic commitment, usually within 24 working hours. This reassures the caller and reduces the number of repeat calls made out of impatience.
What kind of voice should a bank use for its telephone reception service?
A calm, clear and professional tone of voice that inspires confidence and stability. Avoid tones that are too sales-oriented or too casual, as these are ill-suited to the image expected of a financial institution.
How should the message be adapted when there is a change of adviser or director?
Create a new message straight away using https://voconix.fr/ – no need to wait for a recording studio. The change can be made in just a few minutes.
Can an IVR system replace a human receptionist at a bank branch?
The IVS can handle simple enquiries (account balance, recent transactions, referral to a department) but must never replace an adviser when it comes to sensitive matters or emergencies, such as the loss of a card.
How do you set up a telephone reception service for a bank using Voconix?
Write your own text or use a ready-made template, choose a voice from the 25 available options, add music if required, then download the audio file, ready to send to your installer. All in under 2 minutes at https://voconix.fr/.
How much does it cost to set up a telephone helpline for a bank branch?
The first message is free, with no credit card required. Subsequent packages are tailored to the volume of messages and the number of branches to be managed. See the prices at https://voconix.fr/#tarif.
