Try it for free
Create a telephone greeting for your industrial SME using an AI voice in just a few seconds
What your telephone reception service covers
4 scenarios for dealing with telephone enquiries specific for industrial SMEs
An industrial SME receives calls from customers, suppliers and partners regarding genuine commercial and logistical issues. These four situations call for accurate and professional telephone customer service.
The switchboard is busy or outside opening hours
A customer or supplier who is unable to get through to your switchboard may lose confidence in your ability to respond promptly. Your telephone reception service should direct callers to the right person and provide information on when to call back.
A customer calls regarding an urgent order
A customer’s stock has run out, an express order, a change to the delivery time: these calls have a direct impact on the business relationship. Your telephone reception service must immediately direct callers to the right department.
The company is closed for collective leave
Summer holidays, closure between Christmas and New Year, long weekends: your telephone helpline must state the dates of closure, the date of reopening and an emergency contact number for critical situations.
A prospective customer is looking to get in touch
An industrial buyer looking for a new supplier will ring several companies. Your telephone reception should immediately convey an impression of your professionalism and direct them to the right sales representative.
Briefing, registration, delivery, installation. Several days’ wait and a charge for each change.
You can create the audio file in a matter of seconds. Your installer receives it straight away.
Set up your company’s telephone greeting Industrial SME
With Voconix, you can go from a blank page to a professional audio file in just a few clicks, without a studio or a technician.
Write your text
Free-form text or pre-written template for industrial SMEs. Standard, services, emergencies, closures, contacts.
Choose your voice
Out of 5 languages, testable AI voices on your text and available human voices.
Add some music
Over 10,000 tracks. Automatic mixing.
Instant download
File compatible with all systems. Ready to be sent.
Step 5/6: Choose music from over 10,000 tracks
Audio files ready to be submitted on your switchboard
The files generated by Voconix are compatible with all telephone systems used by industrial SMEs, without the need for conversion.
Audio formats
MP3, WAV, G.711a, G.711u, G.722, G.729. Compatible with all IP-PBXs and business telephone systems. Standardised sound level.
Direct delivery
Enter your installer’s contact details in Voconix so that he can receive the file, ready to be uploaded to your switchboard. Find out more
Saved pronunciations
The name of your company or a product that is difficult to pronounce is remembered once in Voconix and reused in all your future messages.
The way an industrial SME handles telephone enquiries is a sign of professionalism
In industry, responsiveness and professionalism are selection criteria just as important as price or product quality. An industrial client who is unable to contact their supplier, or who is met with a generic or out-of-date message, may quickly begin to question their partner’s reliability. The telephone reception service of an industrial SME is the first sign of trust.
With Voconix, you can set up a professional business phone greeting in a matter of seconds, with a voice and music tailored to your B2B positioning.
The specific features of telephone reception in industry
Referral to the right services
An industrial SME typically comprises several distinct departments: sales, order processing, logistics, after-sales service and accounts. A structured telephone reception system or an IVR directs calls straight to the correct department, without tying up the switchboard for each transfer. This improves perceived responsiveness and reduces waiting times.
Managing closures and collective leave
Small and medium-sized industrial businesses are often subject to collective closures: summer holidays in July or August, closures between Christmas and New Year, and long weekends. These periods must be clearly stated in your telephone greeting, along with the dates when services resume and an emergency contact number for critical situations that cannot wait.
Multilingual communication
An industrial SME that works with overseas customers or suppliers needs to tailor its telephone greeting to its international clientele. Voconix offers AI and human voices in five languages to create a bilingual or multilingual telephone greeting tailored to your market.
Six telephone greeting scripts for industrial SMEs
Create the audio file for your industrial SME’s telephone greeting in just a few seconds.
Your first message is completely free – no credit card required.
Practical advice
Best practice in customer reception telephone services for industrial SMEs
Six practical tips for an industrial company’s telephone reception service that enhances your image and optimises the management of incoming calls.
Organise your reception to guide visitors towards the relevant services
Sales, logistics, after-sales service, accounts: an IVR system or a message listing the direct email addresses for each department avoids multiple forwarding and improves the responsiveness perceived by your customers and industrial partners.
Please provide an emergency contact for closures
A production line breakdown at a client’s site cannot wait until you return from holiday. Your out-of-hours telephone message must provide an on-call number or email address for critical situations.
Keep your tone straightforward and professional
In the B2B sector, your telephone manner must convey professionalism, competence and reliability. A tone that is too sales-oriented or too casual can damage an industrial company’s image in the eyes of its customers.
Create a message in several languages if necessary
If you work with overseas clients or suppliers, make sure your telephone greeting is in French and English, at the very least. Voconix offers AI and human voices in five languages to cater for your international customer base.
Please specify your switchboard opening hours
Standard industry working hours (often 8am–6pm, Monday to Friday) do not align with the extended working hours of other sectors. Stating these clearly in your telephone greeting helps to avoid repeated calls outside your available hours.
Update your message before each closing time
Summer holidays, closure between Christmas and New Year, long weekend: create your out-of-office message a few days beforehand and replace it as soon as you’re back. With Voconix, this switch takes just a few seconds from any workstation.
Telephone reception by sector
Every sector has its own constraints. Select your sector.
Enhance the voice communication on your Industrial SME
Corporate pre-screening
The first sound your customers and partners hear before being put through. Set a serious and professional tone straight away that reflects your company’s image.
Update on closures or holidays
Company-wide closure, summer holidays, a special long weekend: update your telephone answering service straight away to keep your customers and partners informed.
Manage all your business messages
Main switchboard, separate services, collective leave, emergencies: all your SME’s telephone communications centralised in Voconix.
Business Answering Machine
Even when closed, you can communicate (opening hours, contact points, etc.) without having to leave a message.
New sales representative or manager
Create the new employee’s welcome message straight away, using the same voice and tone as the rest of the company.
Find your old messages
Previous closure periods, former managers, previous opening hours: find and reuse all your messages from the Voconix history.
IVR for industrial SMEs
Direct callers to the right department from the very first call: sales, order processing, logistics, after-sales service, accounts, management.
Service or staff member voicemail
Whether you’re in a meeting, out of the office or on holiday: ask callers to leave their contact details and the reason for their call so that we can call them back at a convenient time.
100%: a standalone solution for your SME
Choose the voice, music and text, then create your business phone greeting straight away, without needing a studio.
The pricing
Free
€84 /year
(10,000 titles)
€180 /year
FAQ: Industrial SME
Take a look at our FAQs and find the answers to your questions
Why is telephone reception important for an industrial SME?
In the B2B sector, responsiveness is a key selection criterion. An industrial client who is unable to contact their supplier may quickly begin to question the reliability of their partner. A clear and professional telephone reception service builds trust and quickly directs callers to the right contact person.
How can calls be routed to the various departments within an SME?
An IVR (interactive voice response system) automatically routes calls to the relevant department: sales, logistics, after-sales service or accounts. Each department can also have its own direct line, which is mentioned in the main telephone greeting. With Voconix, you can create these messages in a matter of seconds.
How should collective closures be managed in call centres?
Create a message setting out the closure dates, the date you will be back, and an emergency contact for critical situations. A breakdown at a customer’s premises cannot wait until you return from holiday. This message must be in place before you leave.
Does an industrial SME need a multilingual telephone helpline?
If you work with overseas clients or partners, then yes. Answering the phone in at least French and English demonstrates your ability to serve an international clientele. Voconix offers AI and human voices in five languages.
How long should an industrial SME’s welcome message be?
30 to 45 seconds for a message with an IVR, 20 to 25 seconds for a simple message. Company name, details of relevant departments or call-back times, and emergency contact details where applicable. Conciseness is a hallmark of professionalism in B2B.
What sort of voice should an industrial SME use for its telephone reception service?
What kind of hold music should an industrial SME use?
Neutral, professional instrumental music that isn’t too corporate. It should reflect the image of a serious and dynamic company. The Voconix catalogue features over 10,000 tracks suitable for B2B environments.
How should we handle urgent calls from customers outside of business hours?
Your telephone helpline must provide a contact channel for emergencies: an on-call email address, a dedicated mobile number or a specific email address. An industrial client facing a critical situation must always have a solution, even outside normal working hours.
How do you set up a telephone answering service for an industrial SME using Voconix?
Write your text on voconix.fr, select a voice and some music, then generate the audio file with a single click. Download the file and send it to your telephone installer. The first message is completely free.
How much does it cost to set up a telephone reception service for an industrial SME?
The first message is completely free on voconix.fr, without a credit card. Packages tailored to SMEs and businesses are available from €5 (excl. VAT) per month. See prices.
