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Create your car garage’s telephone greeting using an AI voice in just a few seconds
What your telephone reception service covers
4 scenarios for dealing with telephone enquiries specific at the car garage
A garage receives calls from customers in a wide variety of situations: urgent breakdowns, requests for quotes, booking appointments or enquiring about a vehicle being repaired. These four situations require a responsive and reassuring telephone service.
A customer has broken down and is looking for help
A breakdown on the road is a stressful situation. Your telephone helpline should immediately make it clear whether you offer a breakdown service, the hours of operation and the number to call in an emergency.
The mechanics are all in the workshop
During peak hours, everyone is out on the road. Your telephone message should state when callers should ring back to speak to an adviser and suggest using an email or online form for quote enquiries.
A customer wants to know how their vehicle is getting on
A vehicle that’s in the workshop causes concern. Your telephone reception service should direct customers to the right person and let them know the times when they can call to check on the progress.
The garage is closed at weekends and on public holidays
Closed on Saturday afternoons, construction industry bank holidays, long weekends: your telephone helpline must state the date of reopening and, in the event of an urgent breakdown, the alternatives available in the area.
Briefing, registration, delivery, installation. Several days’ wait and a charge for each change.
You can create the audio file in a matter of seconds. Your installer receives it straight away.
Set up your company’s telephone greeting car repair shop
With Voconix, you can go from a blank page to a professional audio file in just a few clicks, without a studio or a technician.
Write your text
Free-form text or pre-written template for a garage. Opening hours, breakdown service, quotes, vehicle tracking, closures.
Choose your voice
Out of 5 languages, testable AI voices on your text and available human voices.
Add some music
Over 10,000 tracks. Automatic mixing.
Instant download
File compatible with all systems. Ready to be sent.
Step 5/6: Choose music from over 10,000 tracks
Audio files ready to be submitted on your switchboard
The files generated by Voconix are compatible with all telephone systems used in car repair workshops, without the need for any conversion.
Audio formats
MP3, WAV, G.711a, G.711u, G.722, G.729. Compatible with all IP-PBXs and telephone switchboards. Standardised audio level for each file.
Direct delivery
Enter your installer’s contact details in Voconix so that he can receive the file, ready to be uploaded to your switchboard. Find out more
Saved pronunciations
The name of your garage or a car make that is difficult to pronounce is remembered once in Voconix and reused in all your future messages.
A customer whose car has broken down doesn’t have time to wait
A garage receives calls from customers in very different situations: the relaxed customer booking an appointment for an MOT, the one wanting a quote for a repair, and the one who’s broken down at the side of the road and needs an immediate response. Your telephone reception team must respond to all three of these situations without losing any of these customers.
With Voconix, you can set up a professional telephone answering service for your garage in a matter of seconds and forward it directly to your telephone provider.
The specific features of telephone customer service in a car repair workshop
Breakdown assistance and emergency services
If your garage offers a breakdown service, your out-of-hours telephone helpline must state this, along with the breakdown number. A customer whose car has broken down who cannot find this information in your message will call a competitor. If you do not offer a breakdown service, direct them to local breakdown services such as 3639.
Managing quotations and enquiries
A customer looking for a quote for a repair cannot always wait for you to answer the phone. Your telephone reception service should offer an alternative way to get in touch for quote enquiries: email, online form or text message. This information reduces repeat calls and ensures that all enquiries are followed up.
Tracking vehicles undergoing repairs
A vehicle that is in the workshop is a source of concern for its owner. Your telephone helpline should specify the times when customers can call to enquire about their vehicle, in order to avoid the workshop being interrupted every hour.
Six telephone greeting scripts for a car repair workshop
Create the audio file for your garage’s telephone greeting in just a few seconds.
Your first message is completely free – no credit card required.
Practical advice
Best practice in customer reception telephone service at a car garage
Six practical tips for a garage’s telephone reception service that puts your customers at ease and ensures you don’t miss a single opportunity.
Always provide a solution for urgent faults
Whether or not you offer a breakdown service, your out-of-hours telephone helpline must provide a solution for customers who have broken down: your on-call number, a partner garage or the local breakdown service number. A customer who has broken down and has no solution is a customer lost for good.
Provide a way for customers to get in touch to request a quote
A customer looking for a quote may not always be able to ring back the next day. Your telephone reception service should provide an email address or an online form for quote requests. This reduces repeat calls and ensures that all opportunities are followed up.
Please specify the time slots for vehicle tracking
A car owner whose vehicle is being repaired may call several times a day. Specifying dedicated time slots for updates in your telephone greeting reduces interruptions in the workshop and reassures the customer that their vehicle is being looked after.
Update your message during the construction industry holidays
Collective holidays in the construction and civil engineering sectors also affect many garages. During these periods, your telephone helpline should clearly state the date of resumption and the alternatives available in the event of an emergency. With Voconix, this update takes a few seconds.
Adopt a professional and reassuring tone
A customer whose car has broken down is under a lot of stress. Your manner on the phone should convey competence and reliability. A serious and direct tone inspires confidence and shows that you will take good care of your customer’s vehicle.
Please state your specialisms if you are registered
Authorised service centre for all makes, specialist in a particular make, MOT centre: if you have any accreditations or areas of specialism, mention them in your telephone greeting to set your garage apart and attract customers looking for an expert.
Telephone reception by sector
Every sector has its own constraints. Select your sector.
Enhance the voice communication on your car repair shop
Garage pre-release
The first sound your customers hear before being put through. Set a professional and reassuring tone straight away that inspires confidence.
Urgent update or holidays
Technical issues resolved, construction industry holidays, temporary closure: update your telephone greeting immediately to keep your customers informed.
Manage all your garage messages
Reception, breakdown assistance, vehicle tracking, holidays: all your garage’s communications centralised in Voconix.
Business Answering Machine
Even when closed, you can communicate (opening hours, contact points, etc.) without having to leave a message.
New mechanic or supervisor
Create the new employee’s message straight away, using the same tone and style as the rest of the garage.
Find your old messages
Changes to opening hours, new specialities, old holiday messages: find and reuse all your messages from the Voconix history.
IVR for a car repair workshop
Guide your customers from the very first call: emergency breakdown assistance, booking appointments, quotes, vehicle tracking, MOT.
Garage voicemail
Whether they’re at the workshop, on the road or on holiday: ask your customers to leave their name, registration number and a description of the fault or enquiry.
The 100% stand-alone unit for your garage
Choose the voice, music and text, then create your garage phone greeting straight away, without needing a studio.
The pricing
Free
€84 /year
(10,000 titles)
€180 /year
FAQ: Car repair workshop
Take a look at our FAQs and find the answers to your questions
Why is customer service over the phone important for a car repair garage?
A garage receives calls from customers in a wide variety of situations, some of which are urgent. A customer whose car has broken down and who cannot get an answer from your telephone helpline will call a competitor. A well-organised telephone helpline that directs customers to breakdown assistance, quotes and vehicle tracking ensures that no opportunity is missed.
How should calls be handled in the event of an emergency breakdown?
Your out-of-hours telephone service should state whether you offer an emergency repair service and provide the on-call number, or, if not, direct callers to a local emergency repair service. With Voconix, this message updates within a few seconds depending on your availability.
How should enquiries for quotes be handled by the telephone reception service?
Provide an email address or an online form for quote enquiries. A customer who can send their enquiry by email without having to wait for you to answer the phone won’t have to ring back ten times. This ensures that all opportunities are followed up, even when the workshop is running at full capacity.
Should there be a different message during the construction industry holidays?
Yes. Industry-wide closures are periods during which many customers try to contact their garage. Your telephone helpline should state the closure dates, the date operations resume, and the options available in the event of a mechanical emergency.
What sort of voice should be used for a car repair shop’s telephone reception?
What sort of hold music should a car repair garage use?
Dynamic, modern music – neither too formal nor too casual. It should reflect the image of a professional and responsive garage. The Voconix catalogue features over 10,000 tracks suitable for all brand identities.
How should you mention a specialism or accreditation when answering the phone?
Simply mention your accreditation or specialism in the message: «[Brand] authorised garage» or «Electric vehicle specialist». This sets your garage apart and attracts customers who are looking for an expert for their vehicle.
How should we handle telephone enquiries at the weekend?
If your garage is closed on Saturday afternoons or Sundays, your telephone answering service should clearly state this, along with the opening hours and an emergency number for breakdowns. A message tailored to the weekend helps to minimise customer frustration.
How do you set up a telephone answering service for a car garage using Voconix?
Write your text on voconix.fr, select a voice and some music, then generate the audio file with a single click. Download the file and send it to your telephone installer. The first message is completely free.
How much does it cost to set up a telephone answering service for a car garage?
The first message is completely free on voconix.fr, without a credit card. Packages tailored to garages are available from €5 (excl. VAT) per month. See prices.
