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Create your accountancy firm’s telephone welcome message using AI-generated voice in just a few seconds
What your telephone reception service covers
4 scenarios for dealing with telephone enquiries specific at the accountancy firm
An accountancy firm experiences periods of intense activity and quieter periods. Your telephone reception service must adapt to these very specific patterns.
The tax year and financial year-ends
In May and June, during the year-end closing and the submission of tax returns, the team is working at full capacity. Your telephone greeting should mention these busy periods and the expected wait time for a callback.
A client has an urgent accounting or tax matter
Tax audits, tax reassessments, requests for payment extensions: certain situations call for a swift response. Your telephone answering service should explain how to contact the firm outside normal office hours.
The practice is closed for training or holidays
Continuing professional development is compulsory for chartered accountants. Whether you are on holiday, attending a seminar or travelling, your telephone answering service must specify the date of your return and an emergency contact.
A new client is looking for a chartered accountant
A prospective client who comes across a generic message or one that doesn’t specify a clear call-back time will simply ring the next firm. Your telephone answering service is often the first point of contact with your clients.
Briefing, registration, delivery, installation. Several days’ wait and a charge for each change.
You can create the audio file in a matter of seconds. Your installer receives it straight away.
Set up your company’s telephone greeting accountancy firm
With Voconix, you can go from a blank page to a professional audio file in just a few clicks, without a studio or a technician.
Write your text
Free-form text or pre-written template for an accountancy firm. Tax periods, availability, emergencies, contact details.
Choose your voice
Out of 5 languages, testable AI voices on your text and available human voices.
Add some music
Over 10,000 tracks: commercial or SACEM royalty-free. Automatic mixing.
Please pass this on to the installer
An MP3 or WAV file sent automatically to your telephone installer.
Step 5/6: Selecting music from a catalogue of 10,000 royalty-free tracks
Audio files ready to be submitted on your switchboard
The files generated by Voconix are compatible with all telephone systems used in accountancy firms, without the need for any conversion.
Audio formats
MP3, WAV, G.711a, G.711u, G.722, G.729. Compatible with all IP-PBXs and telephone switchboards. Standardised audio level for each file.
Direct delivery
Enter your installer’s contact details in Voconix so that he automatically receives the file, ready to be uploaded to your switchboard. Find out more
Saved pronunciations
The name of a law firm or a partner that is difficult to pronounce is memorised once in Voconix and reused in all your future telephone welcome messages.
An accountancy firm’s telephone reception service follows the rhythm of the tax year
An accountancy firm does not operate at the same pace throughout the year. The tax return filing period in May–June, year-end closings and quarterly balance sheets: these are all times when the team is working at full capacity and incoming calls cannot always be dealt with immediately.
Your telephone greeting should reflect this reality. A message tailored to the current situation reassures your existing customers and conveys a professional image to new prospects. With Voconix, you can create and update this audio file in a matter of seconds from your account.
The specific features of telephone reception in an accountancy firm
The confidentiality of financial data
Just as lawyers are bound by professional secrecy, chartered accountants are bound by tax confidentiality. Your telephone greetings must not contain any information that could identify clients or accounting and tax matters. A sober, formal tone is required.
Managing peaks in activity
During busy periods, your customers need to understand why call-back times are longer than usual. A telephone greeting that explicitly mentions the current tax period reassures your customers and reduces the number of repeat calls.
The wide range of stakeholders
An accountancy firm may employ several staff members and partners, each of whom looks after different clients. An IVR system or personalised messages for each contact person enable calls to be routed directly without going through the reception.
Six telephone greeting scripts for an accountancy firm
Create the audio file for your accountancy firm’s telephone greeting in just a few seconds.
Your first message is completely free – no credit card required.
Practical advice
Best practice in customer reception telephone work at an accountancy firm
Six practical tips for a telephone reception service that puts your clients at ease and adapts to the rhythm of the tax year.
Tailor your message to the time of year
During the tax season, a message that explicitly mentions the current workload reassures your clients and reduces the number of repeat calls. With Voconix, you can switch from a standard message to a tax period message in a matter of seconds.
Always provide an alternative contact method
When the team is busy working on fencing projects, an email contact option on your telephone answering service allows customers to send their enquiries without having to wait for a callback. This reduces frustration and ensures that all enquiries are followed up.
Customise messages for each employee
Each client has their own designated contact person. Personalised telephone greeting messages for each staff member or partner direct calls straight to the relevant person without going via the reception. Voconix centralises all these messages in a single account.
Specify a realistic timeframe for your follow-up
A vague response time creates uncertainty. Specify a precise timeframe and stick to it. During busy periods, it is better to say 48 hours and get back to them within 24 hours than the other way round.
Choose a calm and professional tone
Accountancy is a sector characterised by trust and rigour. Your telephone manner should reflect this: a calm voice, a neutral tone and a concise message. Avoid voices that are too energetic or sales-oriented, as these clash with your brand positioning.
Respect data privacy
Your telephone greeting must not contain any information that could identify a client or an accounting matter. Tax confidentiality applies to all communications from the firm, including automated voice messages.
Telephone reception by sector
Every sector has its own constraints and procedures. Select your sector.
Enhance the voice communication on your accountancy firm
Accounting pre-clearance
The first sound your customers hear before being put through. Set a professional and understated tone straight away, demonstrating your attention to detail.
Update during the tax year
Year-end closing, filing of accounts, peak period: update your telephone greeting straight away to reflect your actual call-back times.
Manage all your accounting entries
Standard greeting, tax period, holidays, training: all your firm’s telephone communications centralised in Voconix.
Business Answering Machine
Even when closed, you can communicate (opening hours, contact points, etc.) without having to leave a message.
New expert or staff member
Create the new employee’s welcome message straight away, using the same voice and tone as the rest of the firm, to ensure a consistent image.
Find your old messages
A change of staff member, a new address, a change to opening hours: find and reuse all your old messages from the Voconix history.
IVR for an accountancy firm
Direct your clients to their usual accountant or the relevant department from the very first call: accounts, tax, payroll, legal.
Accounts voicemail
Whether you’re on a training course, travelling or during the year-end closing period: please specify a realistic timeframe for a callback and an alternative contact method.
100%: a standalone solution for your practice
Choose the voice, music and text, then create your accountant’s phone greeting straight away, without needing a studio.
The pricing
Free
€84 /year
(10,000 titles)
€180 /year
FAQ: Accountancy firm
Take a look at our FAQs and find the answers to your questions
Why should you tailor your telephone reception to the tax calendar?
An accountancy firm experiences periods of very different workloads depending on the tax calendar. A message that explicitly mentions the current tax period reassures your clients about the timing of reminders and reduces the number of repeat calls during peak periods.
Does tax confidentiality apply to telephone enquiries?
Yes. Your telephone greeting message must not contain any information that could identify customers or accounting and tax matters. A formal, business-like tone is required, with no mention of names or ongoing cases.
How should accounting emergencies be handled by the telephone helpline?
Tax audits, tax reassessments, requests for an extension: your out-of-hours telephone service must provide an email address dedicated to emergencies. With Voconix, this message is updated every few seconds, depending on the time of day.
How long should an accountancy firm’s welcome message be?
20 to 25 seconds. Name of the firm, specific timeframe for a callback, alternative contact method. During the tax season, explicitly mention the workload to justify a longer response time.
How can I customise the telephone greeting for each employee?
Each chartered accountant or member of staff can have their own telephone greeting, recorded in the same voice and tone as the rest of the firm. Voconix centralises all these messages in a single account.
How should an accountancy firm announce its holidays?
Please specify the closure dates, the contact channel for emergencies and the date of reopening. If a member of staff is on duty, please provide their contact details. This message must be prepared before you leave.
What sort of voice should an accountancy firm use for its telephone reception service?
What sort of hold music should an accountancy firm use?
Subtle classical music or a neutral, professional background track. Avoid music that is too laid-back or too modern. The Voconix catalogue includes playlists tailored to the liberal professions, all SACEM royalty-free.
How do you set up a telephone answering service for an accountancy firm using Voconix?
Write your text on voconix.fr, select a voice and some music, then generate the audio file with a single click. The file is automatically sent to your telephone installer. The first message is completely free.
How much does it cost to set up a telephone reception service for an accountancy firm?
The first welcome message on the phone is completely free on voconix.fr, without a credit card. Packages tailored to accountancy firms are available from €5 (excl. VAT) per month. See prices.
