Professional telephone reception create your voice messages in a matter of seconds
Try it for free
Generate your IA telephone greeting mixed with music in just one click
80%
callers
Hang up without leaving a message on a generic voice mailbox
75%
customers
Judge the quality of a company by their first telephone interaction
65%
the pros
Choose the telephone as their first contact channel
3
ringtones
Before customer satisfaction starts to plummet
How to create your'telephone reception?
Voconix makes it easy
Voconix has been designed to offer complete autonomy to create your own telephone reception.
You go from a blank page to a professional audio file in any format, ready to be broadcast on your phone system. That is the promise of a solution that is agile, flexible and uncompromising on quality.
Choice of voice
(5 languages, 25 voices, human and AI)
Copywriting
(+100 models)
Choice of music
(+10,000 tracks: automatically mixed)
Immediate download
(In the format of your choice, with SACEM certificate)
100% of your customers are listening to your
telephone reception
Make your first impression your best selling point.
30
seconds
That's how long you'll need to create your telephone greeting and then upload it using the Voconix generation and mixing tool.
25+
Voices
Our professional voice cast has been working with Voconix for many years, and our AI voices are based on the latest generative technologies.
10 000+
Music
Thousands of licensed commercial tracks updated weekly, plus a growing library of royalty-free music created by our AI, so you always find the right sound for your business.
5
Languages
Voconix covers the 5 major European languages: English, Spanish, German, French and Italian.
How to make a good telephone reception?
For a company, the’telephone reception is much more than just a technical feature: it's the foundation of your brand image. A telephone greeting is the first sign of professionalism you send to your contacts. To succeed in this exercise, you need to transform this stage, often perceived as a constraint, into a genuine reassurance lever.
The aim of an effective telephone greeting
The primary function of your telephone reception is to guide and reassure. In sound marketing, we know that the impression of a company's seriousness crystallises in the first few seconds. If your telephone greeting is clear, fluid and professional, you instantly reduce the caller's stress and facilitate the conversation that follows.
Optimising your telephone reception, means meeting three imperatives:
Identification : Your telephone greeting must remove any doubt about the identity of the company.
Availability: Show, by the tone used, that the call is being taken seriously.
Clarity: A telephone reception is a short, to-the-point welcome.
By mastering these codes, you're not just broadcasting a sound; you're establishing a climate of trust. This is where the quality of your telephone greeting becomes your best commercial asset.
6 golden rules for'telephone reception
A telephone greeting A successful switchboard can't be improvised. To transform your switchboard into a genuine communication tool, here are the basics to remember:
Immediate identification :
The name of your company should be mentioned in the first few seconds. This is the first reassurance factor: your caller needs to know instantly that they have dialled the right number. A caller in doubt hangs up and in 80% of cases doesn't call back. Get straight to the point: «Welcome to [Company name]» is enough. Clarity is more important than eloquence.
The «vocal smile»:
Even when automated, the tone of your greeting should be dynamic and warm. An engaging voice reduces the natural irritation associated with waiting and humanises your customer relations. In sound marketing, we talk about a «vocal smile»: a smiling voice can be perceived by the ear, even without seeing the person you are talking to. This is why the choice of voice, whether human or AI, is as strategic as the text itself. A monotone voice sends out a signal of disinterest, whereas a warm voice immediately establishes a climate of trust.
The usefulness of information :
Don't just say hello. Take advantage of this time to provide practical information: your opening times, the address of your website or an emergency procedure. This moment of waiting is an opportunity for communication that is often under-exploited. A company that announces «you can also make an appointment on our website» reduces the pressure on its switchboard and actively directs its customers to the right channels. It's proactive customer relations, with no extra effort.
The Sweet Spot:
A caller's attention span is limited. The ideal length of a telephone greeting is between 20 and 35 seconds. After that, the caller picks up mentally, if not literally. Under 15 seconds, you run the risk of missing out on essential information. This «sweet spot» requires you to make editorial choices: every word must deserve its place. A good practice is to write the text, read it aloud while timing, then delete everything that can be deleted without losing meaning.
Impeccable audio quality:
Forget home recordings with background noise or saturation. To be credible, your reception needs crystal clarity. Sound is a direct reflection of your high standards. A message recorded with a smartphone in an open space says something about your company, and that something is not flattering. Conversely, a clean, well-mixed audio file with the right sound level immediately reassures the caller that your company is serious.
Musical coherence :
The choice of background music should be aligned with your brand identity. Zen music for a medical practice, classical for a law firm, or rhythmic for a creative agency: each choice reinforces memorability and creates coherence between what you say and what you make people feel. Music on hold is not an incidental detail; it takes up 100% of sound space during the pauses in the message and between each broadcast. You should also make sure that you use royalty-free or commercial tracks with a certificate, to avoid any unforeseen SACEM royalties.
8 examples of'telephone reception concrete
Need some inspiration? Discover 8’ telephone reception designed to meet the real needs of businesses. Whether for a medical practice, an SME or an online shop, these examples illustrate the clarity and professionalism of our AI voices. Listen, adapt the text to your image and generate your own ad in seconds.
Phone greeting for Town Hall
«Hello and welcome to the [Name of the municipality] Town Hall. Our offices are open from Monday to Friday, 8.30am to 12.30pm and 1.30pm to 5pm. Your call is important to us. Please wait, an agent will deal with your request as soon as possible.»
Phone greeting for Craftsmen
«Hello, you've reached [Name of craftsman]. I am currently working or out of town. Please leave me your name and the subject of your request and I will call you back as soon as possible. Thank you for your confidence.»
Phone greeting for Salon
«Hello and welcome to [Salon name]. Our entire team is currently looking after our customers. Did you know that you can book an appointment in just a few clicks on our [Website]? Stay tuned, we'll get back to you in a moment.»
Phone greeting for Hotel / Restaurant
«Welcome to the [Name] restaurant. We are currently in full service and cannot reply immediately. For your table reservations, you can check our availability in real time on our website [Website]. Please be patient, we'll be with you in a moment.»
Phone greeting for Healthcare practices
«Doctor [Name]»s surgery. The office is currently closed. To make an appointment, please visit Doctolib.fr or our website. In the event of a life-threatening emergency, do not remain on the line and dial 15 immediately."
Phone greeting for Law firms
«You are indeed in contact with [Name]. Our staff are currently in consultation or online. Please wait a few moments or contact us by email at [Email]. An advisor will take your call.»
Phone greeting for Car dealership
«Welcome to your [Name/Make] dealer. For workshop service or a maintenance appointment, stay on line, we'll put you in touch. While you're waiting, take a look at our monthly offers on our website [Website].»
Phone greeting for Hotel
«Hello, you've reached [Hotel name]. For reservations, press 1. To contact reception, press 2. For the restaurant and privatisations, press 3. For any other request, press 0 or stay on line, we are at your disposal.»
16 sample sentences from'telephone reception
A telephone greeting A professional relationship is built on precise and reassuring phrases. Here are 16 key phrases to incorporate into your switchboard to make customer relations more fluid.
Identify the company
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«Welcome to [Company name], We'll take your call.»
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«Hello, you have reached the company [Name]. »
Qualifying the call
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«To make it easier for you to be taken care of, please have your file number ready.»
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«Please specify the purpose of your request when you contact us.»
Managing the wait
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«All our lines are currently busy, please stay on the line.»
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«Your call is important, an advisor will answer you in a moment.»
Thanking you for your patience
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«Thank you for your patience. A representative will get back to you shortly.»
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«Thank you for your patience, we will do everything we can to shorten your wait.»
Transfer to a service
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«Please wait, we'll put you through to the relevant department.»
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«Your call has been transferred and a member of staff will take your request.»
Managing downtime
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«Our staff are currently in a meeting, please call again.»
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«This service is exceptionally closed, please contact us by e-mail.»
Information and guidance
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«To save time, find all our services on our website [Website]. »
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«Our services are available Monday to Friday from [Time] to [Time].»
Concluding and saying goodbye
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« [Company name] thank you for your call. Have a nice day.»
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«Thank you for your confidence and we look forward to seeing you soon.»
Managing exceptional situations
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«Our offices are exceptionally closed today. You can contact us by email at [Email] or call back from [Date].»
-
«Due to an exceptional influx of calls, your waiting time is longer than usual. We thank you for your patience and remain at your disposal.»
Managing out-of-hours calls
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«You call us outside our opening hours. Our teams are available Monday to Friday from [Time] to [Time]. Leave us a message and we'll call you back as soon as we get back.»
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«Our offices are currently closed. For urgent enquiries, please write to us at [Email] or consult our FAQ on [Website]. See you soon.»
Legal guide Music and SACEM
Play music on your telephone reception is not a trivial act in legal terms. As soon as a musical work is broadcast on a standard, it is considered as a «communication to the public», which subjects the company to legal obligations and the payment of royalties. Voconix offers you two options:
Royalty-free titles:
This is the cheapest and simplest solution. By choosing music in this category, you pay only no royalties to SACEM. Your telephone greeting with no recurring broadcasting costs.
Hot tracks and commercial music
You want a strong sound identity with a current title or a well-known song? Voconix gives you access to a huge library of commercial music.
Administrative support : If you opt for a title subject to copyright, we can provide you with a ready-to-use form for SACEM. All you have to do is send it to us to finalise your declaration.
Top quality : All our tracks, whether royalty-free or commercial, are processed in the studio to guarantee crystal-clear sound on all telephone systems.
Different uses of'telephone reception
In addition to your telephone reception, take care of your communication by creating dynamic audio announcements for your company and your employees.
Pre-hook
Let your callers know straight away that they have reached the right number on your main line.
Urgent message update
Exceptional closures, inventories, unscheduled messages, these are just some of the situations you need to take into account in your telephone greeting. If you need to warn your customers, Voconix lets you create and download your new message immediately.
Manage your sales operations
Make sure that all your employees have their voicemail updated with your current advertising spot? Then use the history to easily return to the corporate message.
Business Answering Machine
Even when closed, you can communicate (opening hours, contact points, etc.) without having to leave a message.
New employee voicemail setup
Set up a new team member's voicemail message straight away using your company's approved voice, music and script.
Find any past voicemail message
A voicemail message from one of your employees or your company is no longer being broadcast. Find it quickly in the Voconix history.
IVR prompts and auto attendant
Keep your IVR & auto attendant regularly updated with quickly generated professional voicemail.
Voice mailbox for unavailability
Clearly indicate who to contact during your holidays or absences.
In your telephony application, customise the messages for each off-line status.
Create your messages independently
Choose the voice, music and text, then immediately generate your professional telephone greeting for download. You can also share your creation with your team to validate it.
Pricing
Free
€84 /year
(10,000 titles)
€180 /year
The 5 main European languages
These different languages will enable you to meet most of your telephone reception needs. If you need another language, contact us
FAQ
Take a look at our FAQs and find the answers to your questions
How can you create a professional voicemail message using AI?
To create a voicemail greeting with AI, simply write the text you want, choose a synthetic voice from the available options, then generate the audio file. Voconix offers settings to adjust the quality of the mix, to achieve a professional result. No technical skills are required, and the process is fully guided.
How quickly can you generate a professional voicemail message ?
A professional voicemail message can be generated in just a few minutes. After entering the text and selecting the parameters (voice, tone, music), the audio file is produced almost instantaneously. The total duration depends mainly on the length of the text and the customisations applied.
What are the strengths of Voconix compared with other voicemail generators?
Voconix stands out for the quality of its synthetic voices, its ease of use and its seamless integration with existing telephone systems. It also offers a large library of royalty-free music generated via AI, memory for difficult pronunciations, a message history for updates, and a free trial period to test its features.
Can Voconix be easily integrated with existing telephone systems?
Yes, Voconix generates audio files in MP3 or WAV format, compatible with most telephone systems (IPBX, PABX, cloud standards). The files can be imported directly into existing infrastructures or sent to a third-party installer for fast, uncomplicated integration.
How do I deliver voice messages to a third-party installer?
Once the voice message has been generated, it can be downloaded from the Voconix platform in MP3 or WAV format. You can also enter your telephone installer's contact details so that they can be notified when your new message is available. These standardised formats make it easy to integrate directly into telephone systems, without the need for additional conversion.
Can I test the generation of voice messages for free before buying?
Yes, Voconix offers a free trial version that lets you create, listen to and download a complete voice message. This option allows you to evaluate the quality and ease of use of the tool before subscribing to a paying package, with no commitment and no credit card required.
Does Voconix offer a message history for easy updating?
Voconix keeps a history of all voice messages created in your user space. This allows you to consult, modify or reuse your old messages in just a few clicks, simplifying updates without having to recreate everything. The length of time your messages are kept depends on the subscription package you have chosen.
What file formats are available for voice messages?
Voice messages generated by Voconix are available in MP3 and WAV. The wav format is already compressed in quality to adapt to all telephony systems, PABX, IPBX and Centrex.
How do I add royalty-free music-on-hold to a voicemail message?
Voconix includes a library of high-quality, royalty-free on-hold music that we have specially generated using the latest AI technology. You can select music, associate it with your voice message, and adjust its volume or duration according to your needs. This music can be used at no extra cost and with no legal constraints.
Does Voconix offer royalty-free music with no PRS or PPL fees?
Yes, Voconix includes a selection of royalty-free on-hold music that can be used with no PRS or PPL fees. It is included in your plan and can be legally added to any voicemail message at no extra cost.
How do I contact Voconix support if I need help?
Voconix support can be contacted by email at support@voconix.com, via the platform's integrated chat facility, or by telephone during working hours. Requests are dealt with within 24 hours on weekdays, and priority assistance may be offered depending on the packages subscribed to.
Can I try Voconix with no commitment?
Yes, Voconix allows you to test its service free of charge with no obligation. The trial version gives access to all the basic functions, including the generation of voice messages, in order to evaluate the solution before subscribing to a paying package.
Which text should I choose for my business telephone reception?
Why choose a professional voice for your telephone reception?
A studio voice instantly reinforces the credibility of your telephone greeting. Voconix's AI provides perfect elocution and a warm tone that you won't find on an «in-house» recording.
