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Create your insurance agency’s telephone greeting using an AI voice in just a few seconds
What your telephone reception service covers
4 scenarios for dealing with telephone enquiries specific insurance
A customer who calls their insurer is rarely in a neutral situation. Whether it’s a claim, a policy cancellation or a query about the policy, your telephone reception service must provide clear and prompt guidance.
A customer makes an emergency claim
Accidents, water damage, fire: customers in a state of shock need to be directed straight away to the right point of contact or the claims reporting platform. Every minute counts.
The adviser is in a meeting with a client
An insurance adviser spends a large part of their day in meetings. Their telephone message should state that they are unavailable, specify when they will call back, and direct urgent enquiries to another channel.
A customer wishes to cancel or amend their contract
The Hamon Act and the Châtel Act set out the rules governing cancellation periods. A customer who calls to cancel has specific rights. Your telephone reception team must guide them through the correct procedure without delay.
The agency is closed outside opening hours
Claims don’t give you any warning. Whether it’s an accident at night or water damage on a Sunday, your out-of-hours telephone service must redirect callers to your insurer’s emergency number or 24-hour claims helpline.
Briefing, registration, delivery, installation. Several days’ wait and a charge for each change.
You can create the audio file in a matter of seconds. Your installer receives it straight away.
Set up your company’s telephone greeting insurance
With Voconix, you can go from a blank page to a professional audio file in just a few clicks, without a studio or a technician.
Write your text
Free-form text or pre-written template for an insurance agency. Claims, availability, policies, emergencies.
Choose your voice
Choose from 5 languages, with AI voices you can test on your text and human voices available.
Add some music
Over 10,000 tracks: commercial or SACEM royalty-free. Automatic mixing.
Forward and submit
File in any format. Ready to use.
Step 5/6: Selecting music from a catalogue of 10,000 royalty-free tracks
Audio files ready to be submitted on your switchboard
The files generated by Voconix are compatible with all telephone systems used in insurance agencies, without the need for conversion.
Audio formats
MP3, WAV, G.711a, G.711u, G.722, G.729. Compatible with all IP-PBXs and telephone switchboards. Standardised audio level for each file.
Direct delivery
Enter your installer’s contact details in Voconix so that he automatically receives the file, ready to be uploaded to your switchboard. Find out more
Saved pronunciations
The name of your agency or a specific insurance product is stored once in Voconix and reused in all your future messages.
What a customer experiences when they call their insurer
A call to an insurance agency is rarely a trivial matter. The customer may be in the aftermath of an accident, a burglary or water damage. In all these cases, they are in a fragile emotional state and have a genuine need for immediate guidance. The first few seconds of your telephone greeting set the tone for the relationship of trust you build with them.
A clear and reassuring automated message shows that your agency is well-organised and available, even when there’s no one to answer the phone. With Voconix, you can create and update this audio file in a matter of seconds.
The specific features of telephone customer service in the insurance sector
The shift towards dodgy platforms
The vast majority of insurance companies have a claims platform available 24 hours a day. Your out-of-hours telephone helpline should prioritise providing this number to customers facing an emergency. A policyholder who has suffered a loss and does not know where to call will lose confidence in their insurer.
Managing contractual deadlines
The Hamon Act allows an insurance contract to be cancelled at any time after the first year. The Châtel Act requires a notice period prior to tacit renewal. A customer who calls to cancel has specific rights and deadlines to be met. Your telephone reception team must guide them unambiguously through the correct procedure.
Data confidentiality guaranteed
An insurance agency’s telephone greeting must not contain any information that could identify a policyholder or an ongoing claim. Insurance data is strictly confidential. A neutral, professional tone is required, with no mention of specific products or claims.
Six telephone greeting scripts for insurance agencies
Create the audio file for your insurance telephone greeting in just a few seconds.
Your first message is completely free – no credit card required.
Practical advice
Best practice in customer reception telephone enquiries regarding insurance
Six practical tips for an insurance helpline that effectively guides your policyholders and protects your agency.
Always quote the claims helpline number
This is the top priority in an insurance agency. A policyholder in a state of shock following a claim must be able to find the emergency number immediately on your telephone helpline, even before they see the opening hours or the call-back time.
Distinguish between urgent claims and routine enquiries
Your telephone reception service must clearly distinguish between the two scenarios: urgent claims (immediate transfer to the claims centre) and routine enquiries (callback within 24 hours). This distinction reassures the policyholder and protects your branch.
Please specify the contract number for messages
Asking customers to include their contract number in their message significantly speeds up processing when you call them back. Simply adding this to your telephone greeting reduces the time taken for each outgoing call.
Update your message if there is no adviser available
A training adviser who is on leave or away on business must have an up-to-date telephone answering message stating when they will be back and who is covering for them. With Voconix, this update takes a few seconds.
Adopt a reassuring and professional tone
Insurance is a sector that relies on trust. Your telephone manner should convey calmness and professionalism, particularly when handling claims calls where the policyholder is under stress. Avoid tones that are too sales-oriented or too casual.
Respect the confidentiality of the data covered by the policy
When answering the telephone, staff must never mention any ongoing claims, policyholders’ names or cover amounts. Insurance details are strictly confidential. A neutral, professional tone is required.
Telephone reception by sector
Every sector has its own constraints. Select your sector.
Enhance the voice communication on your insurance agency
Insurance pre-claim
The first sound your policyholders hear before being put through. Set a reassuring and professional tone straight away, particularly for calls relating to claims.
Claims update
Changes to the claims helpline number, a new advisor, changes to opening hours: update your telephone greeting immediately.
Manage all your insurance messages
General enquiries, claims, holiday requests, and messages for advisers: all your branch’s telephone communications are centralised in Voconix.
Business Answering Machine
Even when closed, you can communicate (opening hours, contact points, etc.) without having to leave a message.
New insurance adviser
Create the new adviser’s message straight away, using the same voice and tone as the rest of the agency, to ensure a consistent image.
Find your old messages
Change of advisor, new claim reference number, changes to opening hours: find and reuse all your previous messages from your Voconix history.
IVR system for insurance agencies
Guide your policyholders from the very first call: reporting a claim, amending a policy, contacting their adviser, requesting a quote.
Advisor voicemail
Whether you’re in a meeting, on a training course or travelling: please specify when you’d like to be called back, the number for urgent claims and your alternative contact.
Standalone 100% for your branch
Choose the voice, music and text, then create your insurance telephone greeting straight away, without needing a recording studio.
The pricing
Free
€84 /year
(10,000 titles)
€180 /year
FAQ: Insurance
Take a look at our FAQs and find the answers to your questions
Why is telephone customer service particularly important in the insurance sector?
A customer who calls their insurer is often in a stressful or urgent situation. Whether it’s a claim, an accident or an urgent query about a policy, your telephone reception service is the first point of contact in a crisis. It must provide immediate guidance and reassurance, even when no one is available to answer the phone.
Should the claims helpline number be mentioned when answering the phone?
Yes, this is essential for all out-of-hours messages. A policyholder who has suffered a loss must be able to find your company’s emergency number straight away, before any other information. This is an absolute priority in insurance customer relationship management.
How should cancellation requests be handled by the call centre?
In your telephone greeting, please state the times during which your advisers handle requests to amend or cancel contracts, and provide a contact email address for written enquiries. The Hamon Act and the Châtel Act impose specific time limits which your team must be able to meet.
How long should an insurance agency’s welcome message be?
25 seconds maximum. Order of priority: agency identification, emergency claims number, call-back time for routine enquiries, alternative contact channel. Emergencies come first, always.
How can I customise the message for each adviser?
Each adviser can have their own telephone greeting message stating their availability and who will cover for them in their absence. Voconix centralises all these messages in a single account for easier management.
What sort of voice should an insurance agency use for its telephone reception service?
A calm and reassuring voice. Insurance is a sector that relies on trust: the voice of your telephone receptionist must convey calm and professionalism, particularly when dealing with claims. Voconix offers AI voices that you can try out directly on your text, as well as human voices available in five languages.
What sort of hold music should an insurance agency use?
Calm, reassuring music that isn’t too corporate. Avoid music that is too light-hearted or too commercial. The Voconix catalogue includes playlists tailored to the financial and insurance sectors, all SACEM royalty-free.
How should we handle incoming calls whilst the agency is closed for holidays?
Create a message stating the closure dates, your company’s 24-hour emergency claims number, and the date operations will resume. This message must be created before you leave. With Voconix, the update takes a few seconds.
How do you set up a telephone reception service for an insurance agency using Voconix?
Write your text on voconix.fr, select a voice and some music, then generate the audio file with a single click. The file is automatically sent to your telephone installer. The first message is completely free.
How much does it cost to set up a telephone helpline for an insurance company?
The first welcome message on the phone is completely free on voconix.fr, without a credit card. Packages tailored to insurance agencies are available from €5 (excl. VAT) per month. See prices.
