Complete Guide 2026: Free Mobile, Freebox and Free Pro

Free voicemail and Free Mobile messaging : a comprehensive guide

Access numbers, personalisation, and a fact that nobody mentions: Free Mobile is the only major operator that allows you to import an audio file directly onto your voicemail, even on standard consumer plans.

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Free mobile voicemail (666)

Free Mobile and B&YOU: access, customisation, importing audio files and Visual Voicemail

What is the Free Mobile voicemail service used for?

The Free Mobile voicemail service is enabled by default on all Free Mobile plans, including the €2 plan. It activates automatically when you do not answer, when your phone is switched off, or when you are out of range. Callers can leave a voicemail message, and you will be notified by text message or via the app.

What sets Free Mobile apart from the other major operators is the ability to import an audio file directly as a welcome message via the subscriber portal, without having to go through a voice server. This is a feature that neither Orange nor Bouygues offer as part of their consumer plans.

Access your Free Mobile email

📱 From your Free Mobile smartphone

666

Universal short number. Free of charge, included in all Free Mobile plans. Alternatively, press and hold the 1 key for 1 to 2 seconds.

🌍 From abroad, or if 666 does not answer

+33 6 95 60 00 11

International number. Access code required. Can also be used in France if 666 is unavailable following a SIM card change.

From another mobile in France: dial your Free Mobile number, wait for the voicemail to come on, then press #, enter your access code, then # again. Official help: accessing your Free Mobile email.

Since Free Mobile Subscriber Area : under ‘My mobile plan’ > ‘Voicemail’. You can listen to and delete your messages directly from your browser, without having to make a call.

The 666 menu

1 Listen to your voicemails
2 Customise your welcome message
8 Managing your email (access code, options)

Customise your Free Mobile welcome message

Method 1: Voice recording via 666

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Call him 666From your Free Mobile smartphone.
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Type 2To access the advert customisation menu.
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Follow the voice instructionsThe server will guide you through the process of recording your message.
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Speak after the beepIdeal duration: 15 to 30 seconds. A quiet, echo-free place.
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ConfirmListen again and check. Repeat if necessary.

Method 2: Create your own access code to view your account remotely

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Call him 666
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Type 8Email management menu.
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Type 1Change the access code.
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Enter your code twiceBetween 4 and 10 digits. Or set it directly in Free Mobile Subscriber Area > My mobile plan > Voicemail > Customisation.
Please noteThe access code is essential for checking your messages from another phone or whilst abroad. It is not possible to set it up once you are abroad. Official help: creating your Free Mobile access code.

Scripts ready to be read out when dialling 666

Standard messageHello, you’ve reached [First name Surname]’s voicemail. I’m not available at the moment. Please leave your name and number, and I’ll call you back as soon as possible.
Business profile: self-employed or tradespersonHello, you have reached [First name Surname], [job title]. I am currently in a meeting. Please leave your contact details and the reason for your call, and I will get back to you within 24 hours.
Out-of-office message: holidaysHello, I will be away from [date] to [date]. I will check my messages when I return. Thank you for your understanding.

Importing an audio file onto your Free Mobile voicemail

✅ Free Mobile allows audio files to be imported as part of its consumer plan

It is the only major French consumer mobile service to offer this feature. Neither Orange (888), Bouygues (660) nor SFR allow this on their standard plans. Free Mobile allows users to upload a .wav file directly from the subscriber portal.

There are two important requirements to bear in mind: the file must be in the format .wav only (not MP3), do not exceed 2 MB and not to exceed 45 seconds. If it exceeds this limit, the file will be rejected.

Tutorial: Importing your .wav file via the subscriber area

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Create your audio file on VoconixWrite your text, choose a voice from the five available languages, and add some music if you like. Download it in .wav format: Voconix generates a file optimised for telephone use, under 2 MB and 45 seconds long.
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Log in to your Free Mobile Subscriber AreaUsing your Free Mobile login details.
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Go to My mobile plan > Voicemail
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Click on the ‘Personalisation’ tab
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Tick the box next to «Use a personalised voicemail message»
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Select your .wav fileFrom your computer. Maximum 2 MB and 45 seconds.
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Click on «Save changes»Wait until the button is no longer greyed out before clicking it. Your message will be active on your Free voicemail straight away.
Please note.wav format is required. MP3 files are not accepted for Free’s consumer mobile voicemail service. Voconix generates compatible .wav files that are ready to upload straight away.
Good to knowOfficial help: customising your Free Mobile email account : Official Free Mobile documentation on customising messaging.

Voconix: your Free Mobile message in 30 seconds

Voconix generates .wav files that comply with Free Mobile’s specifications (max. 2 MB, 45 seconds, sound level standardised for telephone use). You write the text, choose the voice, download the .wav file and upload it to your subscriber area. The result: studio-quality audio on your Free Mobile voicemail, without a microphone or recording equipment, straight from your browser. Discover the professional answering machine message and the AI voice generator.

Create my .wav message for free

Free Mobile Visual Voicemail

Visual Voicemail (VV) lets you view a list of all your voicemail messages directly on your smartphone screen, just like a list of text messages. You can listen to any message in whatever order you like, pause it, listen to it again or delete it, without having to call 666.

The MVV has been activated automatically and free of charge on most compatible smartphones (iOS and Android).

✅Disable temporarily : text «STOP» to 2052 (free). The MVV will be reactivated automatically after a certain period of time or if you change your phone.
✅Disable definitely : text «BLOCK» to 2052 (free). The MVV will remain deactivated even if you change your phone.
✅Reactivate after a BLOCK: text «IOS» (iPhone) or «ANDROID» to 2052.
Good to knowOfficial help: Free Visual Voicemail : Official Free documentation on Visual Voicemail.
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Freebox voicemail (landline)

Answering machine included with your Freebox: access via your landline, TV or subscriber portal

Freebox voicemail: the basics

Your Freebox (VoIP) line has an automatically activated voicemail service, allowing callers to leave you a message when you do not answer. When you have a message waiting, you will hear it via a dual-tone by picking up your landline.

Freebox email is managed from your Freebox Subscriber Area, the ‘Telephony’ tab > ‘Manage my telephony services’. All the features are available there: call monitoring, customisation, PIN, email notifications.

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From your Freebox landline

Subscriber area

Telephony > Voicemail

Freebox TV

Menu > Voicemail

Good to knowOfficial help: Freebox voicemail : Official Free documentation on Freebox voicemail.

Accessing and managing your Freebox email

From your landline

Dial ***1 from your landline phone connected to your Freebox. This is the official shortcut for accessing your Freebox voicemail directly.

From another phone

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Dial your Freebox line numberFrom any mobile or landline phone.
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When the message alert sounds, press #
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Enter your PIN, then #You can access your messages from anywhere. You’ll need to set up the code first.

Enabling and disabling Freebox messaging

#75#Disable Freebox voicemail (from a landline)
*75*5#Reactivating Freebox voicemail (from a landline)
Good to knowSince Freebox Subscriber Area : Telephony > Manage my telephony services – you can also enable or disable voicemail and set up email notifications.

Customise your Freebox welcome message

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From your landline, dial ***1To access your voicemail.
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Type 2To access the options menu.
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Type 3To access the welcome message settings.
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Select the optionButton 1: listen to the current message. Button 2: record a new message. Button 3: default message (Free will say your first name and surname).
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Record your messagePlease speak after the beep. Follow the voice prompts to confirm.
Good to knowOfficial help: customising your Freebox email : Official Free documentation on customising the Freebox voicemail.

Can you import an audio file onto the Freebox home answering machine?

⚠️ Not confirmed for the consumer Freebox

The official Free documentation for the Freebox for general consumers (Official help: customising your Freebox email) only mentions voice recording via the menu ***1. Audio file import has been confirmed for the Freebox Pro (see Part 3). For the standard Freebox, Voconix can help you prepare the perfect script to read out during the recording.

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Free Pro: business voicemail

Freebox Pro and IPBX on a Free line: importing audio files for a professional-quality message

Freebox Pro: importing your welcome message

The Freebox Pro (Free Pro’s internet package for businesses) includes an advanced telephone services platform called «Messaging & Fax». It allows you to import an audio file directly as a welcome message on your business landline answering machine, replacing the standard voice recording.

This is the best way to ensure a consistently high-quality message on a business line: no background noise, no hesitation, and a standardised volume level.

Tutorial: Importing an audio file onto Freebox Pro

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Create your audio file on VoconixWrite your text, choose a voice, and add some music if you like. Upload it in .wav or .mp3 format. Formats accepted by Free Pro.
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Log in to the Free Pro interfaceAccess your Free Pro customer portal via your business account.
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Go to the «Messaging & Fax» platform»In your telephone services management portal.
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Click on «Welcome message»In the Messaging & Fax platform menu.
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Choose your ad typeMain notice or secondary personal notice (for periods of leave, for example).
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Upload your audio fileWAV or MP3 format, maximum size 3 MB. Select the file from your computer.
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ConfirmOnce the adverts have loaded, select the one you want to use. You can also set time slots to play a different advert at different times.
Good to knowFree Pro official help: changing your landline voicemail : Official Free Pro documentation on customising your landline answering machine.

Time slots: different timetables depending on the period

The Freebox Pro allows you to schedule playback slots. For example, you can use your main announcement during the day and automatically switch to a specific announcement for public holidays or at night, without having to do anything manually. Voconix allows you to create as many adverts as you need from a single account.

Free Pro Mobile: Access and Management

Free Pro mobile lines use the same numbers as those available to the general public: 666 from France and +33 6 95 60 00 11 from abroad. The menu is the same (1 message, 2 announcements, 8 management options). Free Pro Official Help: Mobile Voicemail.

Voconix for your Free Pro email account

The files generated by Voconix (WAV, MP3) are directly compatible with the Freebox Pro’s Messaging & Fax platform. Optimised file size, sound levels standardised for business telephony, voice messages available in five languages. professional voicemail, telephone reception, voicemail, pre-hook : all your Free business voicemails in one place. First message free.

Create my Free Pro message

Telephone switchboard and IPBX on a Free line

If your business has a telephone switchboard (3CX, Mitel, RingOver, Aircall, etc.) connected to Free lines, your welcome message is managed directly within your IPBX as audio files, rather than via the standard Free voicemail service.

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Create your audio file on VoconixMP3, WAV or G.711 format, depending on your IPBX. Download from your Voconix account.
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Please send the file to your telecoms installerBy email or via a shared folder. He doesn’t need anything else.
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The installer places the file on your IPBXYour new voicemail is now active on all your Free lines.
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You can switch messages in 5 minutesCreate a new file on Voconix and upload it.
Good to knowVoconix proposes the direct delivery to your fitter : Enter their contact details in your account; they will receive the file automatically each time a new version is generated.

Advanced settings and troubleshooting

Take a look at our FAQs and find the answers to your questions 

You can change the ring time before your Free voicemail kicks in. The default setting is 15 seconds.

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Dial from your Free mobile:
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**61*666*11*XX#** then press the Call buttonReplace XX with the desired delay in seconds (e.g. 25 for 25 seconds). Possible values: 05, 10, 15, 20, 25, 30.
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ConfirmationA voice message confirms the change.
Good to knowExample: **61*666*11*25# so that the phone rings for 25 seconds before switching to voicemail. Handy if your phone is often in your bag.

Since your Freebox Subscriber Area : Telephony > Managing my telephony services > Setting the number of rings before calls are diverted to voicemail.

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Go to My mobile plan > Voicemail
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Notifications sectionEnable the receipt of voicemails via email. You can choose to receive either a notification only or the audio file of the message attached to the email.
Good to knowThis option allows you to centralise your voicemails in your email inbox, which is handy for archiving important messages.
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Since Free Mobile Subscriber Area : My mobile plan > VoicemailTurn off the voicemail option.
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Or call ##002# from your mobileDisables all call forwarding to voicemail. Tap Call to confirm.
Good to knowTo reactivate: **21*666# from your mobile, or via the Free subscriber portal.

Common cause: changing your SIM card, switching to an eSIM, or using roaming. Solution:

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Try the alternative number +33 695 600 012This number works in the same situations as 666, but remains accessible even if the short number is temporarily blocked.
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Or access via Free Mobile Subscriber AreaSection: My mobile plan > Voicemail.
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If the problem persists after 48 hoursPlease contact Free’s customer service team.
Good to knowOnce you have activated a new Free Mobile line or an eSIM, it may take 24 to 48 hours for the 666 to be fully operational.

There are two possible reasons why a file might be rejected in the Free Mobile subscriber area:

✅The file is larger than 2 MB : Compress it or shorten the message. Voconix generates optimised files under 2 MB.
✅The message goes beyond 45 seconds : Keep your text brief. A message lasting 30 to 40 seconds is ideal.
✅The file format is not .wav: please check that your file is in WAV format. MP3 files are not accepted for Free’s consumer mobile service.

If you have forgotten your access code:

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My mobile plan > Voicemail > Customisation
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Disable the passcode protection, then set up a new one
Good to knowOfficial help: creating your Free Mobile access code : Free’s official procedure for managing access codes.

The double tone when you pick up your Freebox landline means that…’One or more messages are waiting for you. This tone stops as soon as you have listened to or deleted the messages in your inbox.

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Dial ***1 from your landline
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Listen to your messages and delete them
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The dual tone disappears

FAQ: Free voicemail and Free Mobile messaging

Take a look at our FAQs and find the answers to your questions 

The Free Mobile voicemail number is 666, either from your Free smartphone or by holding down the 1 key. From abroad, or if 666 does not answer: +33 6 95 60 00 11 or +33 695 600 012. Official help: accessing your Free Mobile email.

Dial your Free mobile number from any phone. When voicemail comes on, type # then your access code (4 to 10 digits), then # again. You can also view your messages from Free Mobile Subscriber Area.

Yes. Free Mobile is the only major mobile network operator in France to offer this feature as part of its consumer plans. Since Free Mobile Subscriber Area > My mobile plan > Voicemail > Customisation – you can upload a file .wav (max 2 MB and 45 seconds) as a welcome message. Official help: customising your Free Mobile email account.

Free Mobile Subscriber Area > My mobile plan > Voicemail > Customisation > tick «Use a personalised voicemail message» > select your .wav file (max. 2 MB, 45 sec) > click «Save changes». Voconix generates .wav files that are directly compatible with this requirement.

Visual Voicemail (VV) displays a list of your voicemail messages on your smartphone screen, just like text messages. It is enabled automatically on compatible phones and is free of charge. To deactivate temporarily: text «STOP» to 2052. To deactivate permanently: text «BLOCK» to 2052. Official help: Free Visual Voicemail.

Two methods: by voice by calling 666 > press 2, or by .wav file from the Free subscriber area (recommended method for best quality). Official help: customising your Free Mobile email account.

From your Freebox landline: dial ***1. From another phone: dial your Freebox number, wait for the voicemail to start, then # + code + #. Official help: Freebox voicemail.

Via the «Messaging & Fax» platform in your Free Pro account: ‘Welcome Message’ section. Accepted formats: WAV and MP3, maximum size 3 MB. You can set time slots to play a different message at different times. Free Pro official help: changing your landline voicemail.

From your landline: dial #75# to disable, *75*5# to reactivate. Or from Freebox Subscriber Area : Telephony > Managing my telephony services.

Free Mobile voicemails are stored 30 days, with a maximum duration of 2 minutes per message.

On Free Mobile’s consumer plan, Voconix generates a .wav file that can be uploaded directly to your Free subscriber area (max. 2 MB, 45 sec). On Freebox Pro, Voconix generates a WAV/MP3 file for the Messaging & Fax platform. On IPBX via a Free line, the file is sent to your installer. Find out more about the professional answering machine message.

Try the alternative number +33 695 600 012. This number remains active even when the mobile network is temporarily unavailable (SIM change, eSIM, roaming). You can also check your messages from Free Mobile Subscriber Area. If the problem persists for more than 48 hours, please contact Free’s customer service.