Comprehensive Guide 2026: Bouygues Telecom and B&YOU

Bouygues voicemail and voicemail : a comprehensive guide

This guide covers the three use cases for the Bouygues voicemail service: business telephony (Bflex), the 660 mobile voicemail service and the Bbox 661 landline voicemail service. Applicable to Bouygues Telecom and B&YOU.

1

Bouygues Telecom Business Telephony

Bflex and IPBX: importing a professional audio message onto your voicemail

Bflex: Bouygues Telecom Business’s professional voicemail service

Business customers of Bouygues Telecom Entreprises have access to the solution Bflex, a unified communications platform that manages all lines, voicemail boxes and IVRs via a centralised administrator portal. Unlike the standard mobile voicemail service (660), Bflex allows audio files to be imported directly into each user’s voicemail box.

This is the key difference between the general public and business users: on a Bflex line, the welcome message is not recorded by voice over the telephone. It is uploaded as an audio file via the administration portal, which ensures consistent professional quality across all lines.

✅Personal voicemail : Every Bflex user has their own voicemail box, which can be accessed and configured via BflexCare (the user portal) or by dialling 660
✅Importing an audio file : Welcome announcements and IVR messages can be imported via the Bflex administration portal
✅IVR announcements : fully customisable multiple-choice menus with personalised audio files
✅On-hold music : replace the default music with a custom file
✅IPBX on the Bouygues line : if you have a third-party telephone switchboard, the file is uploaded by your telecoms installer
Good to knowIf your Bouygues contract states Bflex, Bouygues Telecom Business or Btip, you can import audio files into your voicemail.

Tutorial: Importing an audio message into Bflex

Here is the procedure for uploading an audio file to a Bflex user’s voicemail via the administrator portal.

1
Create your audio fileText, voice, music. Download the file from your account Voconix in MP3 or WAV format.
2
Log in to the Bflex administrator portalFind your login details in the email you received when you signed up. Go to your Bouygues Telecom Entreprises configuration portal.
3
Go to the Voice Announcements sectionIn the portal menu, go to the section dedicated to users submitting voice messages.
4
Upload your audio fileSelect the relevant user and import your file. The file will then be available for assignment to that user’s voicemail.
5
Assign the advert to the messaging serviceIn the user’s settings, select the recorded message to be used as their voicemail greeting.
6
Apply for the whole teamRepeat this process for each employee. Use the same voice, the same tone and ensure consistency across all Bouygues Telecom Entreprises lines.

Personal voicemail via BflexCare (user portal)

Each employee can also access their voicemail via their own BflexCare portal, or by dialling the 660 from their Bouygues mobile. The administrator can enable or disable access as required.

Telephone switchboard and IPBX on the Bouygues line

If your business has a telephone switchboard (3CX, Mitel, RingOver, Aircall, Alcatel, etc.) connected to Bouygues Telecom lines, your welcome message is not managed by the 660 service. It is managed directly within your IPBX in the form of audio files uploaded by your telecoms installer.

1
Create your audio file on VoconixWrite the text, choose the voice, and add music if you wish. Download the MP3 or WAV file.
2
Please send the file to your installerSend him the file by email. He doesn’t need anything else.
3
The installer places the file on your IPBXWithin a few minutes, your message will be active on all your Bouygues Telecom lines.
4
You can change your message whenever you likeCreate a new file on Voconix and upload it. The process takes less than 5 minutes.
Good to knowVoconix proposes the direct delivery to your fitter : Enter their contact details in your account and they will receive the file directly without you having to send anything.

Create your Bouygues business message with Voconix

With Bouygues Telecom’s business solutions (Bflex, IPBX), importing audio files ensures a message of consistent quality, without being dependent on the acoustics of an office or an employee’s speaking ability.

Voconix generates an audio file ready for import in 30 seconds: you write your text, choose from the AI voices available in 5 languages, add music from a selection of over 10,000 tracks if you wish, and download the file. It is directly compatible with Bflex and all IPBX systems on the Bouygues network.

For the teams, Voconix enables you to create consistent messages for all staff: the same voice, the same background music, and the same standardised volume level for telephone calls. Each member of staff can have their own personalised message (absence, holiday, meeting) without the need for any voice recording.

Discover Voconix for your Bouygues mobile service

professional answering machine message, professional voicemail, telephone reception, voicemail, pre-hook : all your Bouygues voicemails in one place. Compatible with Bflex, IPBX and all formats. First message free.

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Bouygues mobile voicemail (660)

Bouygues and B&YOU plans and pay-as-you-go cards: access, customisation and settings

What is the Bouygues Mobile voicemail service used for?

The Bouygues mobile voicemail service (accessible by dialling 660) is enabled by default on all Bouygues Telecom and B&YOU plans, as well as on pay-as-you-go SIM cards. It activates automatically if you do not answer the call, or if your phone is switched off or out of range.

More than just a voicemail service, the Bouygues voicemail is often the first point of contact a caller has with you when they are unable to reach you. A clear and professional welcome message makes all the difference: it reassures the caller, lets them know when you’ll be available and shows them that you take calls seriously.

📱 From your Bouygues or B&YOU mobile

660

Free calls, included in all plans. No data or minutes are used.

🌍 From abroad

+33 6 60 66 00 01

Outside Europe, dial this number followed by your 4-digit code. Please set this up before you leave.

Since the Europe region, simply dial 660 directly from your Bouygues mobile, just as you would in France. The service is included at no extra cost.

Good to knowFrom another phone in France: dial your Bouygues mobile number, wait for the voicemail to start, then press # followed by your 4-digit access code and #.

How to personalise your Bouygues voicemail: a comprehensive guide

Record your welcome message

You can personalise your service directly by voice by calling 660. This is the only method available on Bouygues and B&YOU retail plans.

1
Call him 660From your Bouygues or B&YOU mobile.
2
Type 2To access the customisation menu for your welcome screen.
3
Follow the voice instructionsThe server will guide you through the process of recording your message.
4
Speak after the beepIdeal duration: 15 to 25 seconds. Speak clearly, 15 cm from the microphone, in a quiet place.
5
ConfirmListen again and check. Try again if you’re not satisfied with the result.
Good to knowChoose a place with no background noise or echoes. Speak in a natural tone, without rushing.

Create your remote access code

The 4-digit access code is essential for checking your messages from another phone or whilst abroad. You must set it up before travelling abroad.

1
Call him 660
2
Type 3Answering machine customisation menu.
3
Type 2Customising the access code.
4
Enter your 4-digit codeFollow the voice server’s instructions to create or change your code.
Please noteThe Bouygues access code is 4 digits (unlike Orange, which has switched to 6-digit numbers). It is not possible to create or amend it whilst abroad.

Activating and deactivating the Bouygues voicemail service

Two short codes from your Bouygues mobile, followed by the Call button:

**21*660#Enable call forwarding to voicemail
##002#Disable all email forwarding
Good to knowIf you have any problems receiving messages, please call 610 from your mobile (press 0, then 1, then 2) to reset your voicemail settings.

Scripts and tips for your Bouygues voicemail

What should you say in your message?

A good voicemail message should be prepared before calling 660. It should be short (15 to 25 seconds), state who you are, say when you will call back, and ask the caller to leave a message. The scripts below are ready to use.

Standard messageHello, you’ve reached [First name Surname]’s voicemail. I’m not available at the moment. Please leave your name and number, and I’ll call you back as soon as possible.
Business message: self-employedHello, you have reached [First name Surname], [job title]. I am currently in a meeting. Please leave your contact details and the reason for your call, and I will get back to you within 24 hours.
Out-of-office message: holidaysHello, I will be away from [date] to [date]. When I return, I will check my messages and call you back. Thank you for your understanding.
Automatic closure messageHello, [Company] is closed until [date]. Please leave a message and we will get back to you as soon as we return.

Can you change your Bouygues message using a downloaded audio file?

❌ No: on Bouygues and B&YOU consumer plans

The Bouygues mobile voicemail service (660) and the B&YOU voicemail service do not allow you to import an audio file. You can only record a message by voice when you call 660. This restriction applies to all major operators’ consumer plans.

Good to knowVoconix can help you prepare the perfect script to read out when you ring 660: the AI voice generator generates texts tailored to your business and allows you to check the pronunciation before recording.
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Bbox landline answering machine (661)

Voicemail is included in the Bbox Fit, Must, Ultym and Smart TV packages

The Bbox answering machine: the basics

The Bbox landline voicemail service is included free of charge with the Bbox Fit, Must, Ultym and Smart TV packages. It is separate from the mobile voicemail service (660) and can be accessed via the number 661. Bouygues’ Box 4G and Box 5G packages do not include a landline service, so there is no 661 voicemail service.

It stores voicemails left by callers when you don’t answer, and allows you to listen to them from any phone or via your customer portal.

661

From your Bouygues landline or mobile

09 81 66 16 61

From another phone, then your Bbox number

Customer Area

My box > Landline > Manage calls

Accessing and managing the Bbox voicemail

1
Dial 661From your Bbox landline or your Bouygues mobile (free call).
2
Follow the voice menuListening to messages, customising the announcement, managing the access code.
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Customise your advert661 > press 3 > press 1 to create or edit your welcome message.
4
Create your access code661 > press 3 > press 1, then follow the instructions. Required if you are calling from another phone.

Manage the number of rings

From the Bouygues customer portal: My box > Manage my line > Set up call forwarding > Number of rings > Confirm.

ImportantThe Bbox Voicemail app will be discontinued on 15 July 2026. If you use this app to check your Bbox voicemail or manage your call forwarding settings, you’ll need to switch to the online customer portal or the Bouygues Telecom app before this date.

What should I do after the Bbox app has stopped working?

All the features of the Bbox Voicemail app remain available via other channels:

✅Listen to voicemail messages: Bouygues customer portal (website or app) > My box > Manage my line > Manage and listen to my voicemail
✅Set up call forwarding: Customer Portal > My Box > Landline > Set up call forwarding
✅Receive email notifications: Customer Area > My Box > Manage my line > Call log > Voicemail
✅Voice access: always available by dialling 661 from your Bouygues landline or mobile phone

Can you import an audio file onto the Bbox voicemail?

⚠️ Not officially confirmed

Official sources at Bouygues Telecom do not confirm whether it is possible to import an audio file onto the Bbox voicemail service for residential customers. The message can be personalised by recording a voice message via 661. For information on importing files, please refer to the Business section (Bflex).

Advanced settings and troubleshooting

Take a look at our FAQs and find the answers to your questions 

You can set the delay before your answering machine picks up to between 1 and 30 seconds.

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Dial **61*0660660001**XX#Replace XX with the desired delay in seconds (e.g. 15 for 15 seconds). Then press the Call button.
2
ConfirmationThe network confirms the change.
Good to knowExamples: XX = 10 for 10 seconds, XX = 20 for 20 seconds (approximately 5 rings), XX = 30 for the maximum delay.

Via the Bouygues customer portal:

1
Log in to your Bouygues customer portal
2
Go to My Box > Manage my plan
3
Click on ‘Set up call forwarding’
4
Set the number of rings in the drop-down menu
5
Click on 'Confirm'

A 4-digit access code is required to check your messages from another phone or whilst abroad. Please set this up before you leave.

1
Call him 660
2
Type 3Customisation menu.
3
Type 2Customising the access code.
4
Follow the instructionsEnter your new 4-digit code.
Please noteIt is not possible to create or change this code whilst abroad. If you forget it whilst abroad, please wait until you return to France or contact Bouygues customer services.

Since iOS 18, your iPhone has had two voicemail systems running in parallel: Apple Voicemail (Live Voicemail) and the Bouygues voicemail service (660).

✅If you customise your advert in the Apple settings (Phone > Voicemail), it synchronises automatically with the 660. This is the Apple message that your callers will hear.
✅If you customise your advert directly on the 660, this customisation does not necessarily synchronise with Apple.
Good to knowTo avoid any confusion, use Apple’s customisation settings (iPhone Settings > Phone > Voicemail): these are automatically taken into account by Bouygues.

Reset procedure recommended by Bouygues Telecom:

1
Switch off your mobile and wait a few moments
2
Switch it back on
3
Call him 610Press 0, then 1, then 2. Your call forwarding settings will be deleted.
4
Reactivate if necessaryDial **21*660# to re-enable email forwarding.
Good to knowPlease also check that call forwarding to another number is not enabled. Dial #002# to check your active call forwarding settings.

To access your Bouygues email from outside Europe, two conditions must be met:

✅To have created a 4-digit access code before setting off (660 > 3 > 2)
✅Dial +33 6 60 66 00 01 from abroad, followed by your Bouygues number and your code
Please noteIf you haven’t created a code before you left, you won’t be able to do so whilst abroad. Please wait until you return.

To temporarily prevent callers from leaving messages (without switching off the answering machine completely):

1
Call him 660
2
Type 3Answering machine customisation menu.
3
Type 2 then 4Absence notification option.
4
Post an advert and confirmYour contacts can hear your message but cannot leave a message.
Please notePlease remember to reactivate message storage when you return by going to 660 > 3 > 2 > 4.

FAQ: Bouygues Voicemail

Take a look at our FAQs and find the answers to your questions 

The Bouygues Mobile voicemail number is 660, free from your Bouygues or B&YOU mobile. For the Bbox landline voicemail, dial 661. From abroad (outside Europe): +33 6 60 66 00 01 using your 4-digit access code.

Dial your Bouygues mobile number from any phone. When the voicemail kicks in, press # then your 4-digit access code, then #. To call the Bbox landline from another phone: dial 09 81 66 16 61 then your Bbox line number.

Call him 660 From your Bouygues mobile, type 2 to access the welcome message menu, then follow the voice prompts to record your message. Ideal length: 15 to 25 seconds.

No. On Bouygues and B&YOU retail plans, messages can only be recorded by voice via the 660 voice server. Importing audio files is only available on Bflex business plans (Bouygues Telecom Entreprises).

Voconix can help you prepare the perfect script to read out during the recording. Find out more professional answering machine message.

The Bouygues Mobile voicemail service can store up to 20 messages, each taking 2 minutes. Messages are retained for 48 hours after being listened to in full, for 2 months if they are not listened to, and for 1 year if they are archived.

Yes. B&YOU subscribers use exactly the same numbers (660, +33 6 60 66 00 01) and the same voicemail features as standard Bouygues Telecom customers.

To set up email forwarding: dial **21*660# from your mobile, then press the Call button. To deactivate: dial ##002# then press the Call button. You can also manage these options via the Bouygues customer portal under My Mobile > Options > Voicemail.

The Bbox Voicemail app ends on 15 July 2026. All features remain available via the Bouygues customer portal (Bouygues Telecom website or app) and by dialling 661 from your landline or mobile phone.

For Bouygues’ business solutions (Bflex, IPBX), Voconix generates an audio file ready for import in 30 seconds, compatible with all Bouygues Telecom Entreprises systems. For consumer plans (660, B&YOU), Voconix helps you prepare the script to be read out during recording. Find out more about the professional answering machine message.

Dial **61*0660660001**XX# from your mobile (XX = delay in seconds, between 01 and 30), then press the Call button. For the Bbox landline: Customer Portal > My Box > Manage my line > Set up call forwarding > Number of rings.