Comprehensive Guide 2026: Applicable to Orange and Sosh
Orange Answering Service and voicemail: comprehensive guide
Access your Orange email, change your welcome message, advanced settings and troubleshooting. This guide is divided into two parts: business solutions first, followed by consumer mobile services.
🏢 Part 1: Professionals
Connect Pro, Business Livebox, IPBX: replace your Orange voicemail with a professional voicemail message
📱 Part 2: Private individuals
888 Mobile Voicemail and 3103 Livebox landline: access, customisation, settings and troubleshooting
Contents
🏢 PART 1: Business telephony
→ When can you change your message? → Orange Connect Pro: tutorial → Business Livebox: tutorial → Telephone switchboard / IPBXOrange Business Telephony
Connect Pro, Business Livebox, IPBX: changing your voicemail message to a professional recording
On which Orange plans can you import a voice message?
First and foremost: with Orange’s consumer plans (standard mobile subscription, voicemail accessible via 888), it is not possible to upload an audio file. You record your message by voice when you call 888.
With business plans, however, importing an audio file is not only possible, but it is also the neatest and most professional way to personalise your Orange voicemail. Here is the exact table.
Orange Connect Pro: customising your voicemail
Orange Connect Pro is the business telephony service that allows each line to have a personalised welcome message, which can be imported directly from the customer portal. Here’s how to do it.
Why is a recorded message not enough?
When you call the voice server to record a message, the result depends on the acoustics of the location, the quality of the telephone’s microphone, background noise and your own confidence when speaking. The result is often hesitant, too short or difficult to understand. Importing an audio file ensures that the result is identical every time you listen to it, with the quality you want.
Tutorial: Importing an audio file into Orange Connect Pro
Manage messages for the whole team
Connect Pro allows you to manage all your lines from a single customer portal. Each employee can have their own message (away today, in a meeting, on holiday) with the same voice and the same high standard of quality. Ideal for ensuring consistent corporate communication.
Business Livebox: uploading your welcome message
The Business Livebox (and the Livebox Pro multi-line package) allows you to import an audio file directly via the Livebox web interface, without going through the voice server. The result sounds immediately more professional than an ad-hoc recording.
Tutorial: Importing an audio file onto Business Livebox
On-hold music on Business Livebox
The Business Livebox also allows you to replace the default on-hold music with a custom audio file. Go to your Livebox’s web interface > My Business Telephony > Customer Greeting Management > On-hold music. Supported formats: .g729 or .wav.
Telephone switchboard and IPBX on the Orange network
If your business has a telephone switchboard (IPBX) connected to Orange lines, the welcome message for your Orange voicemail is not managed via 888 or 3103. It is managed directly within your IPBX, in the form of an audio file uploaded by your telecoms installer.
How it works
This process applies to all standard IP-PBX systems: 3CX, Mitel, RingOver, Aircall, Cisco, Avaya, and all IP telephony systems installed on Orange lines.
Create a professional voicemail message for your Orange voicemail
With Orange’s business plans (Connect Pro, Business Livebox, IPBX), importing audio files makes it possible to have a message of recording-studio quality, without the cost or the hassle.
The easiest way is to use Voconix, which generates an audio file ready for import in a matter of seconds: simply type in your text, choose a voice from those available in five languages, add music from a selection of over 10,000 tracks if you wish, and download the file in the format compatible with your Orange system.
The file is directly compatible with Orange Connect Pro (MP3 or WAV), Business Livebox (.wav or .mp3) and all professional IPBX systems on the Orange network. For IPBX systems, Voconix also offers the direct delivery to your fitter : your installer receives the file directly without you having to send them anything.
Discover Voconix
Answering machine message, professional voicemail, telephone reception, voicemail, pre-hook : all your voicemails in one place. First message free, no credit card required.
Create my message for freeOrange consumer telephony
Mobile voicemail (888) and Livebox landline voicemail (3103): access, customisation and troubleshooting
With these offers, the message is recorded directly by voice via the voice server. Voconix can help you prepare a professional script to read out during the recording.
Access your email on Orange
The number you need to dial depends on where you are and which phone you’re using.
📱 Orange Mobile voicemail: from your phone
888
From your own Orange or Sosh mobile. Free call. Also applies to Sosh plans.
🏠 Livebox landline voicemail: from your landline
3103
From your landline connected to your Orange Livebox. Free call.
📞 Orange messaging from another phone
06 08 08 08 08
When your Orange mobile is unavailable. A 6-digit PIN is required beforehand.
🌍 Orange messaging whilst abroad
+33 6 08 08 08 08
Outside Europe only. From within Europe, the 888 number works directly. A 6-digit PIN is required.
Change your Orange welcome message
Posting a personal advert: the usual message
On the Orange mobile voicemail service (888), you can record your message using your voice directly from your phone.
Post a temporary notice: absences and leave
The temporary announcement replaces your usual message for a set period. You can choose whether or not callers can leave a message.
The 4 types of notifications available on the Orange messaging service
Personal advert
Your message can be recorded at your convenience. Highly recommended for a professional image. Menu: 888 > 2 > 1.
Standard advert (name)
Orange automatically announces your first name and surname. Simple, but lacking in personality. Menu: 888 > 2 > 2.
Orange generic advert
Orange’s default message, with no customisation. Best avoided. Menu: 888 > 2 > 3.
Temporary announcement ⭐
Replace your usual message for a period of time. Holidays, absence, special occasion. Menu: 888 > 2 > 4.
Scripts to read when recording on 888
Orange landline voicemail / Livebox for residential customers (3103)
Your Livebox has a voicemail service that is separate from your mobile voicemail. It can be accessed by dialling 3103 and can store up to 50 messages, each lasting 2 minutes. On the residential plan, you can only personalise the message by recording a voice message, just as with the 888 service.
3103
From your landline (free of charge)
0 819 103 103
From another phone
voicemail.orange.fr
From a computer
Advanced settings and troubleshooting
Select the setting you wish to change or the problem you have encountered.
Settings and Troubleshooting
Take a look at our FAQs and find the answers to your questions
Change the number of rings before the call is answered
Set up or change your Orange messaging PIN
The 6-digit PIN (which has been strengthened since 2024) is required to access your email from another phone or whilst abroad.
Official Orange help: PIN →
Deactivate the Orange mobile voicemail
Orange does not offer a single button option. The method involves setting up a temporary announcement without the option to leave a message.
Enable SMS notifications for Orange messaging
Receive a text message every time a new voicemail is left on your Orange voicemail.
I can't get through to 888 or 3103
Check that your plan is active and that you have a signal. Orange messaging is available 48 hours after you sign up for the plan.
If the problem persists: call 3900 or visit assistance.orange.fr →.
I've forgotten my Orange email password
My Orange inbox is full
The Orange mobile voicemail service stores A maximum of 40 messages (30 for pay-as-you-go plans). The Livebox landline answering machine stores them 50. Call 888 (or 3103 from a landline), listen to your messages and delete them by pressing 3 whilst listening.
My temporary Orange subscription was still active when I returned
My Orange voicemail isn’t activating
Dial #43# from your mobile to check that call forwarding to voicemail is active. Also check the number of rings set (*610*).
FAQ: Orange voicemail and messaging
Take a look at our FAQs and find the answers to your questions
What is the Orange voicemail number?
The Orange mobile voicemail number is 888, to be dialled from your Orange or Sosh phone. For Livebox landline messaging, dial 3103. From another phone in France: 06 08 08 08 08. From abroad: +33 6 08 08 08 08.
How do I access my email on Orange?
From your Orange mobile: dial 888. From your Livebox landline: dial 3103. Online: log in at voicemail.orange.fr. From abroad: dial +33 6 08 08 08 08 (6-digit PIN required).
How do I change my Orange voicemail message?
Call him 888, type 2 to access the adverts menu, then 1 to record your personal message. Speak after the beep and end with #. Official Orange help →
Can you upload an audio file to the Orange voicemail service?
Yes, but only on business offers. On Orange Connect Pro : via the customer portal. On Business Livebox : via the Livebox web interface. On a IPBX : via your telecoms provider. For consumer plans (888, Sosh, standard Livebox): no, registration is by voice only.
Do Sosh and Orange use the same voicemail service?
Yes. Sosh subscribers use exactly the same numbers (888, +33 6 08 08 08 08) and the same voicemail features as Orange.
How do I change the number of rings before the Orange voicemail kicks in?
Dial *610* From your Livebox landline, enter a number between 2 and 9, then #. It also works on your Livebox landline.
What is the Orange temporary offer and how do I activate it?
A temporary announcement replaces your usual message for a set period. It can allow or block the leaving of messages. Access: 888 > 2 > 4. Ideal for holidays, absences or exceptional circumstances. Remember to deactivate it when you return.
How do I set up my PIN for Orange messaging?
Call 888, press 3 then 1. Enter your 6-digit code, followed by #. This is essential for accessing your Orange voicemail from another phone or whilst abroad. Orange Help →
How many messages can the Orange messaging service store?
The Orange mobile voicemail service (888) can store up to 40 messages (30 for pay-as-you-go plans). The Livebox (3103) landline voicemail service can store up to 50 messages, each taking 2 minutes. The retention period varies depending on your plan: 35 days for mobile plans, 15 days for pay-as-you-go plans.
How do I use Voconix with Orange?
On Orange’s business plans (Connect Pro, Business Livebox, IPBX), Voconix generates an audio file ready for import in 30 seconds. For consumer plans (888), Voconix helps you prepare the script to be read out during recording. Find out more about the professional answering machine message.
